Application Support Specialist

NielsenIQ; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is seeking a Specialist, Application Support in Chennai to help ensure smooth operation of enterprise software solutions. You will monitor applications, triage issues, troubleshoot root causes, and contribute to testing and knowledge base creation.

You’ll work with cross-functional teams, participate in release calls, and support system stability with daily health checks and incident collaboration across global business hours.

Qualifications

• Bachelor’s degree in engineering, CS or related field.
• Exposure to monitoring tools (Datadog, LogicMonitor, PagerDuty).
• Ability to create dashboards and perform log analysis.
• Team player with initiative and independent work ability.
• Comfortable in Agile environments and ITIL lifecycle.

Responsibilities

• Analyze and resolve UI, visualization, and backend issues.
• Collaborate with developers to fix defects and bugs.
• Conduct extensive debugging and RCA investigations.
• Support BAU tasks in a cross-functional setup.
• Develop test plans and provide performance feedback.
• Maintain a Knowledge Base (KEDB) with workarounds.
• Participate in release calls and RCA efforts.
• Perform SRE tasks like daily health checks and monitoring.
• Generate daily status reports on tickets.

Skills

Bachelor's degree in engineering

Datadog

Log analysis

Agile experience

ITIL lifecycle

Cloud infrastructure

Azure cloud

SQL

Monitoring tools

Communication

Education

Bachelor’s degree in engineering or CS

Tools

Datadog

LogicMonitor

Pager Duty

Datadog Dashboards

Job description

Specialist, Application Support Job Description About Job Support Specialist, Chennai

Embrace the role of a Support Specialist on our team, where you'll play a vital part in ensuring the smooth operation of our enterprise software solutions. Your duties encompass monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues. Actively contributing to testing and quality assurance, you'll build a comprehensive Knowledge Base. As a proficient communicator, you'll lead the coordination of issue resolutions, actively engage in release calls, and contribute to Root Cause Analysis investigations.

RESPONSIBILITIES

• Analyze and resolve front-end UI bugs, visualization issues, and backend issues.
• collaborate with the development team to address defects and bugs.
• Conduct extensive debugging and troubleshooting for root cause analysis.
• Support Business-As-Us-ual (BAU) tasks and work collaboratively in a cross-functional environment.
• Develop and execute test plans, providing accurate feedback on application performance.
• Create and maintain a Knowledge Base (KEDB) with accurate descriptions and workarounds.
• Investigate and report issues to Application Support (L2) for closure.
• Support continuous improvement in the development life cycle of software solutions.
• Perform smoke tests and post-deployment validation.
• Coordinate modifications to the production environment and identify areas for process improvement.
• Take charge of potential automation projects and support system monitoring and stability.
• Follow standard procedures for issue escalation and communicate with stakeholders.
• Monitor service-level dashboards and review system capacity.
• Provide technical support to internal teams and external clients.
• Record, track, and document the problem-solving process.
• Categorize issues and resolutions for trending metrics.
• Participate in Root Cause Analysis (RCA) investigations.
• Perform Site Reliability Engineering (SRE) tasks, including daily health checks.
• Generate daily reports on pending and closure tickets.
• Actively participate in release calls.

QUALIFICATIONS

• Bachelor’s degree in engineering, computer science, or related field.
• Exposure to Native Monitoring skills and tools including but not limited to (Datadog, Logic Monitor, Pager Duty).
• Ability to create Datadog Dashboards and conduct log analysis.
• Positive attitude, team player, self-starter; ability to work independently.
• Comfortable working in an Agile environment.
• Good understanding of ITIL service lifecycle stages.
• Advanced knowledge of infrastructure components (cloud services, containerization, compute, storage, networking system).
• Application Support experience in a Microsoft Azure Cloud environment.
• Proficiency in Microsoft Office Tools, SQL, Analytic Reporting Suite, Metric Dashboards, Application monitoring tools, and Job Scheduler tools.
• Demonstrated good interpersonal and communication skills.
• Ability to work flexible and extended hours, covering global business hours, holidays, and weekends on a rotational basis.

ADDITIONAL INFORMATION

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Experience Level Mid Level