Application Support Engineer – Windows, PowerShell & SQL Server

Synechron; Maharashtra; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Synechron is seeking an L3 Application Support & Development Analyst with 8–10 years of experience to ensure stability, availability, and performance of critical enterprise applications in Windows environments.

Based in Pune, the role requires working from the office three days per week, involves troubleshooting, releases, root-cause analysis, and collaboration with multiple teams, and emphasizes automation with PowerShell to improve operational efficiency.

Qualifications

• 8+ years of application or production support experience.
• Strong PowerShell scripting and automation experience.
• Experience with Windows Server, IIS, and related tooling.
• Proficient in SQL Server query debugging.
• Experience in incident, problem, and change management.

Responsibilities

• Provide Level 3 support for enterprise applications.
• Troubleshoot complex issues across application, middleware, server, and database layers.
• Develop and maintain PowerShell scripts for monitoring and deployment.
• Support deployments, upgrades, patches, and releases.
• Collaborate with cross-functional teams to ensure service levels.

Skills

PowerShell scripting

Windows command-line tools

SQL querying

Education

Bachelor's or Master's degree in Computer Science or Information Technology

Tools

SQL Server

Windows Server

IIS

Active Directory

Job description

Overall Responsibilities:

Synechron is seeking an L3 Application Support & Development Analyst with 8–10 years of experience in application and production support. The role will maintain the stability, availability, and performance of critical applications in Windows environments while using PowerShell automation to improve operational efficiency.

The analyst will troubleshoot complex issues, support releases and upgrades, perform root-cause analysis, and collaborate with development, infrastructure, database, and business teams. The position is based in Pune and requires working from the office three days per week.

Skills:

• PowerShell scripting and automation.
• Windows command-line tools.
• SQL for querying and troubleshooting.

Experience:

• 8+ years of application or production support experience.
• Strong PowerShell scripting and automation experience.
• Windows Server 2016, 2019, and/or 2022.
• IIS administration.
• Windows Services, Active Directory, Task Scheduler, and Event Viewer.
• Application, middleware, and server troubleshooting.
• SQL Server and practical SQL query debugging.
• Monitoring, deployment, patching, and release support.
• Incident, problem, and change management experience.
• Experience supporting applications within agreed service levels.

Day-to-Day Activities:

• Provide Level 3 support for enterprise and business-critical applications.
• Investigate and resolve complex application, middleware, server, and database issues.
• Develop and maintain PowerShell scripts for monitoring, deployment, testing, and operational automation.
• Monitor application health and identify risks before they affect business operations.
• Perform root-cause analysis and implement corrective and preventive actions.
• Support application deployments, upgrades, patching, and release activities.
• Participate in major incident, on‑call, problem, and change management processes.
• Maintain support documentation, knowledge articles, and operational runbooks.
• Identify opportunities to replace manual processes with reliable engineering solutions.

Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field
• Relevant certifications in emerging technologies

Soft Skills:

• Strong communication and leadership skills
• Ability to work well under pressure and meet tight deadlines
• Excellent interpersonal and team‑working skills
• Ability to effectively communicate technical information to non‑technical stakeholders
• Passionate about technology and a desire to stay up‑to‑date with the latest advancements.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.