Application Support Engineer – Windows, PowerShell & SQL Server

Synechron; Pune District; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Synechron is seeking an experienced L3 Application Support & Development Analyst based in Pune to ensure stability, availability, and performance of critical applications in Windows environments. The role emphasizes PowerShell automation to drive operational efficiency and requires strong troubleshooting, release support, and collaboration with multiple teams.

The position is office-based with three days per week on-site work, offering 8–10 years of related experience.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Relevant certifications in emerging technologies.

Responsibilities

• Provide Level 3 support for enterprise and business-critical applications.
• Investigate and resolve complex application, middleware, server, and database issues.
• Develop and maintain PowerShell scripts for monitoring, deployment, testing, and operational automation.
• Monitor application health and identify risks before they affect business operations.
• Perform root-cause analysis and implement corrective and preventive actions.
• Support application deployments, upgrades, patching, and release activities.
• Participate in major incident, on-call, problem, and change management processes.
• Maintain support documentation, knowledge articles, and operational runbooks.
• Identify opportunities to replace manual processes with reliable engineering solutions.

Skills

PowerShell scripting and automation

Windows command-line tools

SQL for querying

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or related field

Job description

Overall Responsibilities

Synechron is seeking an L3 Application Support & Development Analyst with 8–10 years of experience in application and production support. The role will maintain the stability, availability, and performance of critical applications in Windows environments while using PowerShell automation to improve operational efficiency. The analyst will troubleshoot complex issues, support releases and upgrades, perform root‑cause analysis, and collaborate with development, infrastructure, database, and business teams. The position is based in Pune and requires working from the office three days per week.

Skills

• PowerShell scripting and automation
• Windows command-line tools
• SQL for querying and troubleshooting

Experience

• 8+ years of application or production support experience
• Strong PowerShell scripting and automation experience
• Windows Server 2016, 2019, and/or 2022
• IIS administration
• Windows Services, Active Directory, Task Scheduler, and Event Viewer
• Application, middleware, and server troubleshooting
• SQL Server and practical SQL query debugging
• Monitoring, deployment, patching, and release support
• Incident, problem, and change management experience
• Experience supporting applications within agreed service levels

Day-to-Day Activities

• Provide Level 3 support for enterprise and business‑critical applications
• Investigate and resolve complex application, middleware, server, and database issues
• Develop and maintain PowerShell scripts for monitoring, deployment, testing, and operational automation
• Monitor application health and identify risks before they affect business operations
• Perform root‑cause analysis and implement corrective and preventive actions
• Support application deployments, upgrades, patching, and release activities
• Participate in major incident, on‑call, problem, and change management processes
• Maintain support documentation, knowledge articles, and operational runbooks
• Identify opportunities to replace manual processes with reliable engineering solutions

Qualification

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field
• Relevant certifications in emerging technologies

Soft Skills

• Strong communication and leadership skills
• Ability to work well under pressure and meet tight deadlines
• Excellent interpersonal and team‑working skills
• Ability to effectively communicate technical information to non‑technical stakeholders
• Passionate about technology and a desire to stay up‑to‑date with the latest advancements

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry‑leading digital solutions. Synechron’s progressive technologies and optimization strategies span end‑to‑end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. At Synechron, we are committed to integrating sustainability into our business strategy, ensuring responsible growth while minimizing environmental impact. Employees play a key role in driving our sustainability initiatives, from reducing our carbon footprint to fostering ethical and sustainable business practices across global operations. All positions are required to adhere to our Sustainability and Health Safety standards, demonstrating a commitment to environmental stewardship, workplace safety, and sustainable practices.