Application Support Engineer (L2 Support)

Zoho; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Innover is seeking an Application Support Engineer with expertise in Microsoft Power Platform and Azure to provide Level 2 production support, troubleshoot complex issues, and implement minor enhancements.

The role requires 4+ years in application/production support and strong skills in Power Apps, Power Pages, Power Automate, and Dataverse, with REST APIs. A rotational shift is noted, and collaboration with multiple teams is expected.

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline.
• 4+ years of experience in Application Support, Production Support, or Technical Operations.
• Experience supporting enterprise or business-critical applications (Power Platform/Azure preferred).

Responsibilities

• Investigate and resolve complex application and integration issues.
• Perform root cause analysis across Power Apps, Power Pages, Dataverse, Azure Functions, APIs, and third-party integrations.
• Troubleshoot workflow failures, business rule issues, and performance bottlenecks.
• Implement configuration changes and minor code enhancements.
• Support application deployments, environment management, and controlled data fixes.
• Collaborate with infrastructure, security, business, and vendor teams.
• Create and maintain knowledge base articles, runbooks, and support documentation.
• Identify recurring issues and recommend preventive measures.

Skills

Power Apps

Power Pages

Power Automate

Dataverse

REST API Integrations

Power Fx

SQL Server

Education

Bachelor's degree in Computer Science, IT, or related discipline

Job description

At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises.

Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

Experience Required

4-8

Job Description

Role Overview

We are seeking an Application SupportEngineer with expertise in Microsoft Power Platform and Azure technologies toprovide Level 2 production support, troubleshoot complex application issues,and implement low-to-medium complexity enhancements.

Key Responsibilities

• Investigate and resolve complex application and integrationissues.
  
• Perform root cause analysis across Power Apps, Power Pages,Dataverse, Azure Functions, APIs, and third-party integrations.
  
• Troubleshoot workflow failures, business rule issues, andperformance bottlenecks.
  
• Implement configuration changes and minor code enhancements.
  
• Support application deployments, environment management, andcontrolled data fixes.
  
• Collaborate with infrastructure, security, business, and vendorteams.
  
• Create and maintain knowledge base articles, runbooks, andsupport documentation.
  
• Identify recurring issues and recommend preventive measures.
  

Required Technical Skills

• Microsoft Power Apps
  
• Power Pages
  
• Power Automate
  
• Dataverse
  
• REST API Integrations
  
• Power Fx
  

Preferred Skills

• SQL Server
  
• Experience supporting enterprise or business-criticalapplications
  

Qualifications

• Bachelor's degree in Computer Science, IT, or relateddiscipline.
  
• 4+ years of experience in Application Support, ProductionSupport, or Technical Operations.
  

NOTE- ROTATIONAL SHIFT

Requirements

A candidate should ideally have all 8 core technical skills:

• REST API Integrations
  

And additionally:

• 4+ years Application/Production Support experience
  
• Complex issue investigation and resolution
  
• Workflow/integration troubleshooting
  
• Controlled production data fixes
  

Power Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA

Tier 2 – Strongly Preferred

Do not shortlist a candidate only because they are a Power Platform Developer.

The profile should demonstrate production/application support responsibilities, such as: