Application Support Engineer

Ascendion; West Singhbhum; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ascendion is hiring a L2 Support Engineer in India to provide 24x5 on-call support for SF applications and cloud integrations. You will manage incidents, access provisioning, and license optimization while coordinating with multiple teams to ensure smooth production operations.

The role requires 1–2 years of Salesforce-related experience, familiarity with Jira, GitHub, and incident management processes, and a collaborative agile mindset.

Qualifications

• 1–5 years of Insurance and Salesforce experience.
• BAU experience with Incident Management systems and Jira.
• Understanding of SF Cloud Concepts Integration Web Services experience.
• Incident resolution and management per SLAs and SLA Tracking and Monitoring Experience.

Responsibilities

• 24x5 weekend on call support.
• Service Request Management: Provisioning User Access to SF Application.
• Monitor user activities to optimize license costs and remove dormant users.
• Incident Management: respond, triage, allocate, resolve and maintain tickets.
• Triage, analyze and provide short-term fixes to production issues.
• Incident Pattern Analysis and suggesting resolutions and improvements.
• Integration Support: coordinate with other applications for integration issues.
• Environment Management & Data Refresh: monitor environments and password rotations in CyberArk.
• Release Management: production releases across journeys and prepare release documents.
• Provide Data fixes and maintain problem record management.
• Open incidents for production issues and coordinate with app server admins.
• Provide On-call and deployment support; Code Merges and application checkouts.
• Monitoring and reporting adherence to defect/incident SLAs.
• Cloud Ops Support and coordination with internal teams and SF.
• Performance Management: run performance scripts.
• Security & Compliance: ensure audit & security compliance.
• Engage with product owners and platform leads for BRP planning.
• Participate in agile ceremonies and Scrum of Scrums as required.

Skills

Salesforce

Cloud Integrations

Agile Delivery

GitHub

Selenium

Harness

Jira

Tools

Jira

GitHub

Selenium

Harness

Job description

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands


• Solve complex problems - and learn new skills


• Experience the power of transforming digital engineering for Fortune 500 clients


• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About The Role

Job Title:

L2 Support Engineer

Experience :

1-2 years

Key Responsibilities

• 24x5 weekend on call support


• Service Request Management. Provisioning User Access to SF Application


• Monitor the user's activities -Monitor usage by the users to optimize the license costs. i.e., proactively removed users that are dormant.


• Incident Management: Response to incidents, triage, allocate/assign to L3 or other relevant teams, resolution, and maintenance of the tickets in the ticketing system (including but not limiting to trend analysis)


• Triage, analyze, and provide short-term fixes to the production issues.


• Incident Pattern Analysis: Analysis of historical incidents and identifying any patterns, plus


• suggesting resolutions and continuous improvements.


• Integration Support: Coordination with other application related to integration issues with other systems and applications.


• Environment Management & Data Refresh Support : Monitoring & management) of environments and providing data refreshes when requested. Also includes management of password rotations in CyberArk, for the applications in scope


• Release Management (Production release activities of SF releases across all journeys, like preparing release documents, managing build and deployment of softwares)


• Provide Data fixes.


• Maintain Problem record management.


• Open incidents for production issues


• Coordinate with other teams, app server admins, and DB team if needed to resolve issue.


• Provide On-call support.


• Deployment support


• Code Merges


• Application Checkouts (Code checkout forSF-UWB, CRM and Claims WB)


• Monitoring, recording, and reporting on the adherence to defect/incident resolution SLAs


• Cloud Ops Support (includes coordination with internal Cloud and associated teams and SF to support cloud environment)


• Performance Management (Run the existing performance scripts)


• Security and Compliance: Coordination with users / Platform to ensure users are audit & security compliant.


• Ongoing exchange with product owners and platform leads to be up to date with any strategic operational or technical challenges and contribute to Program level BRP (Big Room Planning) on a quarterly basis.


• Schedule, plan, and participate in agile ceremonies (e.g., Daily Standup, Sprint Retro, Sprint Planning, Sprint Demo, Sprint Review, AMS Monthly Planning, Backlog Refinement) in accordance to Digital Factory Playbook and Way of Working


• Contribute to Scrum of Scrums (required) and PO Syncs (if required) in accordance to Digital Factory Playbox and Way of Working.

Required Skills

1-5 Years Insurance and Salesforce experience.BAU experience Experience with Incident Management systems and JIRA.Understanding of SF Cloud Concepts Integration Web Services experienceIncident resolution and management per SLAs and SLA Tracking and Monitoring Experience.

Primary Skill set

Salesforce Dev (Apex, Visual force),Cloud Integrations,Agile delivery,Github,Selenium,Harness and Jira

Location:

India - Gurugram

Want to change the world? Let us know.

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