Application Support Engineer

Ascendion Engineering; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Ascendion in Gurugram, India seeks a L2 Support Engineer with 1–2 years of experience to join our Salesforce-centric ops team.

You will handle 24x5 on-call support, manage access in SF, monitor license usage, and drive incident resolution with cross-team collaboration.

Experience with SF Cloud concepts, integration web services, and JIRA is essential; CyberArk password rotations and release activities are also part of the role.

Qualifications

• 1-5 Years Insurance and Salesforce experience.
• BAU experience with Incident Management systems.
• Understanding of SF Cloud Concepts and Integration Web Services.
• Experience in incident resolution and SLA tracking.

Responsibilities

• Provide 24x5 on-call support and service request management.
• Provision user access to Salesforce applications and manage access requests.
• Monitor user activity to optimize licenses and remove dormant accounts.
• Incident management: triage, assign to teams, resolve and track tickets.
• Coordinate with app servers and DB teams to resolve issues and perform deployments.
• Environment management and data refresh, including password rotations in CyberArk.

Skills

Salesforce Dev

Cloud Integrations

Agile delivery

Github

Tools

Jira

Github

Selenium

Harness

Job description

About Ascendion

Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: L2 Support Engineer

Experience : 1-2 years

Key Responsibilities:

• 24x5 weekend on call support
• Service Request Management. Provisioning User Access to SF Application
• Monitor the user's activities -Monitor usage by the users to optimize the license costs. i.e., proactively removed users that are dormant.
• Incident Management: Response to incidents, triage, allocate/assign to L3 or other relevant teams, resolution, and maintenance of the tickets in the ticketing system (including but not limiting to trend analysis)
• Triage, analyze, and provide short-term fixes to the production issues.
• Incident Pattern Analysis: Analysis of historical incidents and identifying any patterns, plus
• suggesting resolutions and continuous improvements.
• Integration Support: Coordination with other application related to integration issues with other systems and applications.
• Environment Management & Data Refresh Support : Monitoring & management) of environments and providing data refreshes when requested. Also includes management of password rotations in CyberArk, for the applications in scope
• Release Management (Production release activities of SF releases across all journeys, like preparing release documents, managing build and deployment of softwares)
• Provide Data fixes.
• Maintain Problem record management.
• Open incidents for production issues
• Coordinate with other teams, app server admins, and DB team if needed to resolve issue.
• Provide On-call support.
• Deployment support
• Code Merges
• Application Checkouts (Code checkout forSF-UWB, CRM and Claims WB)
• Monitoring, recording, and reporting on the adherence to defect/incident resolution SLAs
• Cloud Ops Support (includes coordination with internal Cloud and associated teams and SF
• to support cloud environment)
• Performance Management (Run the existing performance scripts)
• Security and Compliance: Coordination with users / Platform to ensure users are audit & security compliant.
• Ongoing exchange with product owners and platform leads to be up to date with any strategic operational or technical challenges and contribute to Program level BRP (Big Room Planning) on a quarterly basis.
• Schedule, plan, and participate in agile ceremonies (e.g., Daily Standup, Sprint Retro, Sprint Planning, Sprint Demo, Sprint Review, AMS Monthly Planning, Backlog Refinement) in
• accordance to Digital Factory Playbook and Way of Working
• Contribute to Scrum of Scrums (required) and PO Syncs (if required) in accordance to Digital
• Factory Playbook and Way of Working.

Required Skills

1-5 Years Insurance and Salesforce experience.BAU experience Experience with Incident Management systems and JIRA.Understanding of SF Cloud Concepts Integration Web Services experienceIncident resolution and management per SLAs and SLA Tracking and Monitoring Experience.

Primary Skill set

Salesforce Dev (Apex, Visual force),Cloud Integrations,Agile delivery,Github,Selenium,Harness and Jira

Location:

India - Gurugram