Application Support Engineer

Anblicks Solutions; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Anblicks Solutions in Hyderabad, India seeks an experienced engineer to own and optimize day-to-day operations for SnapLogic-based integration pipelines and dbt transformations. You will monitor health, triage incidents, and drive permanent fixes while mentoring a small team of engineers.

The role requires strong SQL, cloud data warehouse knowledge, and effective communication with client stakeholders in a fast-paced managed services environment.

Qualifications

• Hands-on experience with SnapLogic in production support.
• Strong dbt knowledge: models, tests, macros, CI/CD.
• SQL proficiency and cloud data warehouse exposure.
• Experience with incident management and SLA-driven delivery.
• Leadership or mentoring of a small support team.

Responsibilities

• Own day-to-day support for integration pipelines built on SnapLogic and dbt transformations.
• Monitor pipeline health, identify failures, drive root-cause fixes.
• Manage incident response, ticket triage, and SLA adherence for production issues.
• Lead a small team of support engineers, assign tickets, review fixes, mentor juniors.
• Maintain runbooks, support docs, and SOPs for the integration landscape.
• Coordinate with Data Platform/Architecture on changes and releases.
• Perform health checks and optimize pipelines and models.
• Manage on-call rotations and escalation processes.
• Track operational metrics and report to leadership and clients.
• Collaborate with client teams to review issues and communicate status.

Skills

SnapLogic

dbt

SQL

Cloud platforms

Incident management

Team leadership

Jira

ServiceNow

Root-cause analysis

Communication

Tools

Informatica

Talend

Azure Data Factory

MuleSoft

Job description

Role & responsibilities

• Own day-to-day operational support for integration pipelines built on SnapLogic (or equivalent ETL/iPaaS tools) and dbt-based transformation workflows
• Monitor pipeline health, proactively identify failures/bottlenecks, and drive root-cause analysis and permanent fixes (not just workarounds)
• Manage incident response, ticket triage, and SLA adherence for production support issues (P1P4 severity handling)
• Lead a small team of support engineers assign tickets, review fixes, mentor junior engineers, and ensure knowledge transfer
• Maintain and enhance runbooks, support documentation, and standard operating procedures for the integration landscape
• Coordinate with Data Platform/Architecture teams on change management, release deployments, and impact assessment for support-affected pipelines
• Perform regular health checks, capacity/performance reviews, and recommend optimization of existing SnapLogic pipelines and dbt models
• Manage on-call rotations and escalation processes
• Track and report operational metrics (uptime, MTTR, ticket volume/trends) to engineering leadership and client stakeholders
• Partner with client-side counterparts to review open issues, prioritize backlog, and communicate status transparently

Required Skills & Experience

• Hands-on experience with SnapLogic (or similar ETL/integration tools Informatica, Talend, Azure Data Factory, MuleSoft) in a production support capacity
• Strong working knowledge of dbt (models, tests, macros, documentation, CI/CD for transformations)
• Prior experience in a Managed Services / Application Support / L2-L3 support environment ticketing tools (ServiceNow, Jira Service Management), incident management, SLA-driven delivery
• SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar)
• Familiarity with cloud platforms (Azure/AWS/GCP) and orchestration/monitoring tools
• Experience leading or mentoring a small support team
• Strong troubleshooting and root-cause analysis skills under time pressure
• Excellent communication skills comfortable interfacing directly with client stakeholders