Senior Support Engineer

Anblicks Inc.; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Anblicks Inc. is seeking an experienced Production Support Engineer for our Hyderabad operations to own and optimize SnapLogic-based integration pipelines and dbt transformation workflows.

You will monitor health, perform root-cause analysis, manage incidents, and lead a small team of engineers while ensuring documentation and runbooks are up to date. Strong communication with client stakeholders is essential.

Qualifications

• Hands-on experience with SnapLogic or similar ETL/integration tools in a production support capacity.
• Strong knowledge of dbt models, tests, macros, and CI/CD for transformations.
• Experience in Managed Services/Application Support with ticketing and SLA-driven delivery.
• SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery).
• Familiarity with cloud platforms (Azure/AWS/GCP) and monitoring/orchestration tools.
• Excellent troubleshooting and communication skills with client stakeholders.

Responsibilities

• Own day-to-day operational support for integration pipelines and dbt transformations.
• Monitor pipeline health, identify failures, and drive root-cause fixes.
• Manage incident response, triage, and SLA adherence for production issues (P1–P4).
• Lead a small team of support engineers; assign tickets, review fixes, mentor juniors.
• Maintain runbooks, documentation, and SOPs for the integration landscape.
• Coordinate with Data Platform/Architecture on change management and releases.
• Perform regular health checks and optimize pipelines and models.
• Manage on-call rotations and escalation processes.
• Track operational metrics and report to engineering leadership and client stakeholders.
• Collaborate with client-side counterparts to review issues and backlog.

Skills

SnapLogic

dbt

Incident management

Root-cause analysis

Communication skills

Tools

ServiceNow

Jira Service Management

Snowflake

Redshift

BigQuery

Azure

AWS

GCP

SnapLogic

Job description

Key Responsibilities

• Own day-to-day operational support for integration pipelines built on SnapLogic (or equivalent ETL/iPaaS tools) and dbt-based transformation workflows
• Monitor pipeline health, proactively identify failures/bottlenecks, and drive root-cause analysis and permanent fixes (not just workarounds)
• Manage incident response, ticket triage, and SLA adherence for production support issues (P1–P4 severity handling)
• Lead a small team of support engineers — assign tickets, review fixes, mentor junior engineers, and ensure knowledge transfer
• Maintain and enhance runbooks, support documentation, and standard operating procedures for the integration landscape
• Coordinate with Data Platform/Architecture teams on change management, release deployments, and impact assessment for support-affected pipelines
• Perform regular health checks, capacity/performance reviews, and recommend optimization of existing SnapLogic pipelines and dbt models
• Manage on-call rotations and escalation processes
• Track and report operational metrics (uptime, MTTR, ticket volume/trends) to engineering leadership and client stakeholders
• Partner with client-side counterparts to review open issues, prioritize backlog, and communicate status transparently

Required Skills & Experience

• Hands-on experience with SnapLogic (or similar ETL/integration tools — Informatica, Talend, Azure Data Factory, MuleSoft) in a production support capacity
• Strong working knowledge of dbt (models, tests, macros, documentation, CI/CD for transformations)
• Prior experience in a Managed Services / Application Support / L2-L3 support environment — ticketing tools (ServiceNow, Jira Service Management), incident management, SLA-driven delivery
• SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar)
• Familiarity with cloud platforms (Azure/AWS/GCP) and orchestration/monitoring tools
• Strong troubleshooting and root-cause analysis skills under time pressure
• Excellent communication skills — comfortable interfacing directly with client stakeholders