Application Support Engineer

Gohyred; Haryana; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Cross Client is seeking a talented Application Support Engineer to join the Software Engineering team supporting the Automation SME project. You will work on critical business systems, diagnose issues, and drive reliability through automation and documentation.

The role requires advanced Python skills and familiarity with Shell scripting; Generative AI experience is highly valued as part of ongoing improvement initiatives.

Qualifications

• Strong knowledge of Python and troubleshooting complex issues.
• Experience collaborating with cross-functional teams to support critical business systems.
• Willingness to document processes and contribute to automation initiatives.

Responsibilities

• Act as a software detective by identifying and solving issues across multiple components of critical systems.
• Analyze complex software issues and develop effective solutions to maintain system stability and performance.
• Collaborate with cross-functional teams to ensure seamless integration and support of business-critical applications.
• Lead efforts to document troubleshooting processes and share knowledge to enhance team capabilities.

Skills

Generative AI

Tools

Python

Shell scripting

Job description

Client & Project

We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project Automation SME. The client is Cross Client, a company that provides diverse services across multiple industries, focusing on delivering innovative and reliable solutions to meet complex business needs.

Responsibilities

• As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role. Advanced proficiency in Python (Programming Language) is required. Advanced proficiency in Generative AI is recommended. Advanced proficiency in Shell Scripting is suggested.


• Analyze complex software issues and develop effective solutions to maintain system stability and performance.


• Collaborate closely with cross\-functional teams to ensure seamless integration and support of business\-critical applications.


• Lead efforts to document troubleshooting processes and share knowledge to enhance team capabilities.


• Support continuous improvement initiatives by identifying opportunities to optimize system operations and workflows.


• Contribute to the evaluation and adoption of new technologies that enhance application support and automation.