Application Support Engineer

Smart Ims; Dadri; On-site; INR 400,000 - 560,000; Full time

Job summary

Smart IMS is hiring an Application Support Engineer for a leading client at its Global Capability Center (GCC) in Noida. This is a full-time, permanent role with direct employment by the client. The candidate will work from Noida office with potential remote flexibility as per client policy.

CV and mandatory details requested via email. Roles include collaborating with clients and internal teams, configuring applications, developing support tools, troubleshooting deployment issues, and

Qualifications

• Total years of experience required (varies by client)
• Relevant experience in .NET applications
• Ability to understand client requirements and translate to config/customization
• Strong troubleshooting and issue resolution skills
• Good documentation and knowledge-base contribution

Responsibilities

• Collaborate with clients and internal teams to gather requirements.
• Customize and configure software based on specifications.
• Develop scripts, integrations, and tools to support implementations.
• Troubleshoot issues during deployment and post-implementation.
• Document implementation processes and update knowledge base.
• Ensure timely delivery of milestones and maintain quality standards.
• Provide technical support and training to clients during onboarding.
• Continuously improve implementation methodologies and tools.

Skills

.NET

Troubleshooting

Client Support

Deployment

Job description

Smart IMS is hiring for an Application Support Engineer position for one of our clients, a leading product-based organization that is establishing its Global Capability Center (GCC) in India. The selected candidate will have to from the client's office in Noida. Smart IMS has been a trusted implementation partner for this client for the past 4 years.

As the client continues to expand its operations in India through its GCC, we are supporting their strategic hiring initiatives. This is a full-time, permanent position, and the selected candidate will be employed directly by the client.

f you are interested in exploring this opportunity, please share your updated CV along with the following mandatory details at [e-mail].

• Total years of experience:
• Relevant experience in .NET:
• Current CTC:
• Expected CTC:
• Notice period / Earliest joining date:
• Current location:
• Preferred work location (Noida/Remote):
• Any offers in hand:
• Reason for job change:

JD

1. Collaborate with clients and internal teams to understand implementation requirements.
2. Customize and configure software applications based on client specifications.
3. Develop scripts, integrations, and tools to support implementation processes.
4. Troubleshoot and resolve technical issues during deployment and post-implementation.
5. Document implementation processes and contribute to knowledge base articles.
6. Ensure timely delivery of implementation milestones and maintain high-quality standards.
7. Provide technical support and training to clients during onboarding.
8. Continuously improve implementation methodologies and tools.

Looking forward to hearing from you.