Application Support Engineer

Aavas Financiers; Bengaluru; On-site; INR 600,000 - 780,000; Full time

Job summary

Aavas Financiers Ltd in Bengaluru is seeking an IT support specialist to maintain Salesforce SFDC for the South India region. You will provide day-to-day support, troubleshoot incidents, and ensure smooth operations by understanding business requirements and coordinating with both business users and technical teams.

You must be a quick learner, with strong problem solving, ownership mindset, and the ability to work across shifts as needed to meet business needs.

Qualifications

• Proficiency in Salesforce SFDC applications, with understanding of end-to-end business processes.
• Strong analytical and problem-solving skills to troubleshoot issues.
• Ability to quickly learn new systems, tools, and workflows.
• Strong communication and interpersonal skills with business users and technical stakeholders.
• Proactive ownership, accountability, and timely issue resolution.
• Ability to prioritize tasks and manage multiple support requests under pressure.
• Flexible to work in alignment with business hours and adjust working schedules as required by business needs.

Responsibilities

• Provide day-to-day IT support for Salesforce SFDC across South India region.
• Troubleshoot and resolve system incidents within SLAs.
• Understand business requirements and workflows to identify issues and solutions.
• Coordinate with business users and technical teams for timely incident resolution.
• Minimize disruption through proactive issue management and clear communication.
• Support business users across South India and accommodate shift requirements.
• Be flexible to adjust working hours as required by business needs.

Skills

SFDC Salesforce

End-to-end processes

Analytical problem solving

Learning new systems

Communication skills

Ownership & accountability

Task prioritization

Shift flexibility

Job description

1. Key Responsibilities

• Proficiency in multiple South Indian languages- Tamil & Kannada, required to support business users across South India region
• Provide day-to-day IT support for Salesforce (SFDC) application, ensuring smooth business operations.
• Troubleshoot, and resolve system issues and incidents within agreed Service Level Agreements (SLAs).
• Understand business requirements and system workflows to identify issues and provide effective solutions.
• Coordinate with business users and relevant technical teams to ensure timely resolution of incidents and service requests.
• Ensure minimal disruption to business operations through proactive issue management and effective communication.
• Is flexible to accommodate business working hours and support requirements, including shift adjustments when necessary.

2. Key Skills and Competencies

• Good understanding of Salesforce (SFDC) applications, system functionality, and end-to-end business processes.
• Strong analytical and problem-solving skills, with the ability to understand system behaviour and troubleshoot issues effectively.
• Ability to learn new systems, tools, processes, and business workflows quickly.
• Strong communication and interpersonal skills to interact effectively with business users and technical stakeholders.
• Good sense of ownership, accountability, and a proactive approach to issue resolution.
• Ability to prioritize tasks, manage multiple support requests, and work effectively under pressure.
• Flexibility to work in alignment with business operating hours and adjust working schedules as required by business needs.

3. Preferred Candidate

• A quick learner with the ability to adapt to new systems, technologies, and business processes.
• Possesses a good understanding of system dependencies, integrations, and end-to-end business workflows.
• Demonstrates a customer-focused approach with a commitment to timely and effective issue resolution.
• Is proactive, adaptable, and willing to take ownership of assigned responsibilities.
• Demonstrates a collaborative mindset and the ability to work effectively with cross-functional teams.