Application SRE

Cloudxtreme; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cloudxtreme in Pune, Maharashtra, India is seeking a skilled SRE/Production Support professional to drive reliability improvements and manage complex incidents. You will design SLIs/SLOs, implement robust monitoring, and support cloud deployments across major platforms.

The role emphasizes DevOps practices, ITIL-aligned incident handling, and collaboration with cross-functional teams to ensure service levels are met and stakeholders are kept informed.

Qualifications

• Experienced in SRE, Production Support, Incident Management, Release Management.
• Good understanding of DevOps and Agile processes.
• Proven ability to communicate with stakeholders and coordinate across teams.

Responsibilities

• Drive improvements in system reliability through proactive monitoring, automation, and incident response.
• Design and implement SLIs/SLOs and error budgets to measure service health.
• Develop and maintain monitors, dashboards, and synthetic transactions using Datadog, Splunk, Grafana, or equivalent.
• Use APM and telemetry tools to ensure applications meet service levels.
• Troubleshoot distributed systems on cloud platforms; focus on Java and PostgreSQL.
• Automate with Python/Go/Java/Shell; perform Linux admin tasks.
• Support cloud apps across GCP, Azure, AWS, or PCF environments.
• Manage production deployments and resolve deployment failures.
• Collaborate with CI/CD tools (Bitbucket Pipelines, Bamboo, Harness, GitHub Actions).
• Apply ITIL processes (Incident, Problem, Change, Release Management).
• Use ITSM tools (JIRA, Remedy, ServiceNow) for incident tracking and service mgmt.
• Coordinate with cross-functional teams and communicate clearly with stakeholders.

Skills

SRE

Production Support

Incident Management

Release Management

DevOps

Agile Process

Stakeholder Communication

Job description

Role & responsibilities

Drive improvements in system reliability through proactive monitoring, automation, and incident response.

• Design and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to measure and maintain service health.


• Develop and maintain monitors, dashboards, and synthetic transactions using tools such as Datadog, Splunk, AppDynamics, Grafana, or equivalent.


• Utilize Application Performance Monitoring (APM) and telemetry tools to ensure applications meet expected service levels.


• Troubleshoot and debug distributed systems deployed on cloud platforms, primarily involving Java and PostgreSQL.


• Perform Linux system administration and develop automation scripts using Python, Go, Java, Shell, or similar languages.


• Provide support for cloud applications across GCP, Azure, AWS, or PCF environments.


• Manage production deployments and resolve deployment failures efficiently.


• Work with CI/CD tools such as Bitbucket Pipelines, Bamboo, Harness, or GitHub Actions to streamline development workflows.


• Apply strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management.


• Use ITSM tools like JIRA, Remedy, ServiceNow, etc., for issue tracking and service management.


• Collaborate effectively with cross-functional teams and communicate clearly with stakeholders.

Preferred candidate profile

Process Skills:

• Experienced in SRE, Production Support, Incident Management, Release Management


• Deep understanding in working on Agile process.


• Good understanding in DevOps process


• Contribute to Production Releases, Incident Triage & Resolution


• Contribute to team documents, incident history, known-error database.


• Prepare & review Impact Analysis of Incidents, status reports to stakeholders.

Behavioral Skills:

• Effectively collaborates and communicates with stakeholders and ensure client satisfaction


• Resolve technical issues of incidents and explore workarounds for immediate resolution, identify permanent solutions.


• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.


• Work under the direction of SRE Architect


• Develop model and set up proactive monitoring for transaction flows