Application Support Consultant

Kripya Solutions Private Ltd; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kripya Solutions Private Ltd is seeking a meticulous Technical Support Consultant to join our Global Support team. You will deliver exceptional customer support and technical guidance, addressing inquiries quickly and providing efficient solutions for Fashion & Apparel and Food & Beverage clients.

You will collaborate with R&D, Services, and Pre-sales to resolve bugs, manage complex customer setups, and maintain high customer satisfaction.

Qualifications

• Demonstrated expertise in customer-facing roles and IT troubleshooting.
• Experience with software installation, database management (SQL Server, Oracle), and cloud infrastructure is a plus.
• Prior experience in application support roles is preferred.
• Fluency in English is essential; other languages are a plus.

Responsibilities

• Resolve customer queries promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales to address bugs and ensure timelines.
• Manage complex customer accounts and understand hardware/software setups.
• React quickly to major customer issues and communicate with senior management.
• Foster productive relationships across teams and ensure system availability.
• Create knowledgebase articles and document issue resolutions.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.

Skills

Customer-facing

IT troubleshooting

Time management

Work under pressure

English fluency

Tools

SQL Server

Oracle

Centric 8

AWS

Azure

Google Cloud

Job description

We are seeking a meticulous and seasoned Technical Support Consultant to join our growing Global Support team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our customers, you'll swiftly address their inquiries and provide efficient solutions. Given our specialization in Fashion & Apparel and Food & Beverage, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Lead, you will have ample opportunities to contribute to our team's success.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Communicate effectively with senior management and other teams.
• Foster productive relationships across teams.
• Ensure system availability and functionality for customers.
• Maintain high customer satisfaction.
• Create knowledgebase articles and document issue resolutions.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.
• Should be willing to work in 24x7 shift

Preferred candidate profile

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.
• Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
• Prior experience in application support role
• Fluency in English is essential, with additional proficiency in other languages considered a plus.
• Good time management skills
• Ability to work under pressure