Application Support Analyst (Linux)-Night Shift

Genesis Global; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid Working

Employee Equity Scheme

Job summary

Genesis Global is seeking an Application Support Analyst to join our global support team. You will maintain stability of LCAP platforms, communicate with client IT teams, and collaborate with internal engineers to resolve issues and improve processes.

Responsibilities include incident management, proactive monitoring, and handling production changes across multiple environments with a customer-focused mindset. Remote-friendly with hybrid work options.

Qualifications

• Proven industry experience as a Support Analyst with 5–8 years in capital markets support.
• Strong problem-solving and analytical skills.
• Experience working with Incident/Problem management and cross-team collaboration.
• Excellent communication with business stakeholders and clients.
• Good scripting and programming skills; strong Linux experience.
• Familiarity with cloud hosting (AWS) and ITIL processes.

Responsibilities

• 1st and 2nd line support for Low-Code Application Platform applications and infrastructure.
• Monitor application and infrastructure components using dashboards and monitoring tools.
• Record issues, actions, and manage incidents with ITIL processes.
• Coordinate between 2nd/3rd line, development, and IT infrastructure teams.
• Provide status updates to a large client base and document activities for reference.
• Manage change in testing and production environments, including UAT.
• Capacity management and handling audit requests.
• Perform small-scale upgrades, configuration, and patching across environments.
• Oversee go-live and production sign-offs; contribute to process improvements.

Skills

Problem-solving

Analytical skills

Communication skills

Scripting

Linux

Networking

Agile

Ownership

Teamwork

Tools

Prometheus

DataDog

ITIL

AWS

Job description

Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.

At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.

To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status quo - people who are passionate about change.

If you are a self-starter with a solution-orientated mindset, you’ll find a home at Genesis.

WHAT WE ARE LOOKING FOR

We are looking for an Application Support Analyst. Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to speak to customer IT teams and business users, alongside our internal development and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first-class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

HOW YOU WILL PLAY YOUR PART

• 1st and 2nd front-line support of Low-Code Application Platform applications and infrastructure.
• Montoring of different application and infrastructure components ensuring platforms are in healthy state and running with different SOD/EOD dashboard reports (Prometheus / Data Dog ).
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
• Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.
• Regular communications with an extensive client base to provide status updates, and successful solutions as well as document all activities for future reference.
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
• Tracking and monitoring all our clients hosted platforms (Prometheus / ITRS).
• Act in a strict change management regime, involving testing in UAT and like-live environments.
• Capacity management and tracking and management of audit requests.
• Small scale application upgrade, configuration and patching across multiple environments in line with requirements.
• Oversight, QA and sign off for all go live and production changes/upgrades.
• Contribute to departmental and company-wide process improvement.
• Participate in documentation of Critical Issues / Processes related to platforms and generic support.
• Weekend and evening pager cover on rota.

THE EXPERIENCE YOU WILL BRING

• Proven industry experience as a Support Analyst with at least 5-8years of experience in supporting capital markets solutions that process financial instruments.
• Strong problem-solving and analytical skills.
• Previous experience in working with different teams as part of Incident / Problem management.
• Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.
• Willingness to take ownership for problem resolution and additional responsibilities where applicable.
• Good scripting and programming skills.
• High proficiency with Linux environments (Redhat and CentOS).
• Good understanding of networking and client/server technology (http vs websockets and ports), FIX connectivity is also a bonus.
• Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.
• Proven industry experience following Agile Software Development practices.
• Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.
• The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers.
• Process excellence – a passion to achieve results though effective organization and process disciplines.
• Ability to work both independently and as part of a team.
• Ability to maintain confidence and composure in all situations.
• Self-starter with strong sense of ownership.

BENEFITS | WE HELP OUR PEOPLE THRIVE

• Hybrid Working – If you are located within a reasonable commutable distance from one of our hubs, we encourage you to work from the office a minimum of one or two days per week
• A stake in our success through our Employee Equity Scheme