Application Support Analyst - Backend and Data Applications

Citi; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Citi India is seeking an Apps Support Intmd Analyst to provide hands-on support for backend and data applications on Linux systems. The role requires diagnosing issues, developing automation scripts in Python, and executing complex SQL with Oracle/DB2.

Collaboration with development teams and participation in on-call incident management are key aspects of the position. The ideal candidate will have a strong analytical mindset, attention to detail, and the ability to communicate technical

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Experience supporting backend and data applications on Unix-like systems.
• Proficiency in Python scripting and SQL for troubleshooting.
• Familiarity with Java applications on WebSphere or WebLogic.

Responsibilities

• Provide hands-on support for backend and data applications on Unix-like systems.
• Diagnose and resolve technical issues with minimal downtime and impact on business operations.
• Develop and maintain scripts to automate routine tasks, improve monitoring, and facilitate incident resolution.
• Perform deep-dive analysis of application logs and system metrics to identify root causes.
• Execute and interpret complex SQL queries to aid troubleshooting, data analysis, and reporting.
• Collaborate with development teams to implement fixes, enhancements, and best practices.
• Participate in on-call rotation and incident management processes as required.
• Operating Systems: Linux-based environments; Scripting: Python; Databases: Oracle and DB2.

Skills

Linux systems

Python scripting

SQL queries

WebSphere/WebLogic

Education

Bachelor’s degree or equivalent experience

Tools

Autosys

AppDynamics

Splunk

ITRS

Oracle

DB2

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibilities

• Provide hands-on support for backend and data applications deployed on Unix-like operating systems.
• Diagnose and resolve technical issues, ensuring minimal downtime and impact on business operations.
• Develop and maintain scripts to automate routine tasks, enhance system monitoring, and facilitate efficient incident resolution.
• Perform deep-dive analysis of application logs and system metrics to identify root causes of problems.
• Execute and interpret complex database queries to assist in troubleshooting, data analysis, and reporting.
• Collaborate with development teams to implement fixes, enhancements, and operational best practices.
• Participate in on-call rotation and incident management processes as required.
• Operating Systems: Proven experience in support or development roles on LINUX
• Scripting: Ability to write and debug basic, or Python scripts for automation and system management.
• Databases: Solid experience in writing and interpreting SQL queries, particularly with Oracle and/or DB2 databases.
• Troubleshooting: Comfortable reading, analyzing, and interpreting various application and system log files for effective problem diagnosis.
• Application Servers: Desired experience supporting or developing Java applications deployed on Websphere and/or Weblogic application servers.
• Monitoring & Scheduling: Basic knowledge and understanding of tools such as Autosys, AppDynamics, Splunk, ITRS, and microservices architectures.

Desired Skills

• Experience with ServiceNow for incident, problem, and change management.
• Familiarity with BIG DATA technologies and concepts.

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.