Application Support Engineer

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks an Apps Support Intmd Analyst to provide technical and business support for Citi applications. You will field issues, coordinate with tech partners for remediation, and participate in release and disaster recovery activities while maintaining comprehensive documentation.

The role requires 3-6 years in application support, familiarity with Hadoop ecosystem, Linux, SQL, and strong communication skills to interact with traders and internal teams.

Qualifications

• 3-6 years experience in an Application Support role.
• Application Support Experience: 3-6 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Linux 4 - 6 years of experience
• Database Good SQL experience in any of the RDBMS.
• Scheduling tools like Autosys/CONTROL-M are a plus
• Programming Languages UNIX shell scripting, Python / PERL are a plus
• Knowledge of monitoring tools (e.g., ITRS Active Console) is advantageous
• Excellent communication and interpersonal skills

Responsibilities

• Provides technical and business support for Citi application users.
• Fields issues and queries, provides short-term resolutions and coordinates with technology partners for long-term remediation.
• Acts as liaison between users/traders and internal technology groups and vendors.
• Participates in disaster recovery testing and application releases.
• Performs post-release checks and maintains technical support documentation.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Prioritizes bug fixes and supports tooling requirements with Development colleagues.
• Ensures quality of work and maintains ownership of support project items across stability, efficiency and effectiveness initiatives.

Skills

Application support

Linux

SQL

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Hadoop ecosystem (HDFS, Hive, Impala, Spark)

YARN/Sentry/Oozie

Kafka

Autosys/Scheduler

Job description

The Wealth Data & Analytics (DnA) Production Management team operates a unified platform, providing essential data for wealth management services to Ultra High Net Worth clients globally, including Citi Private Bank, Citi Gold, and Wealth at Work. This scalable, regulatory-compliant, and global platform processes millions of daily transactions, enabling real-time financial decisions, data integrity, and critical business operations. The successful candidate will support and stabilize this foundational data infrastructure, crucial for delivering world-class private banking services. The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations. Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. Act as a liaison between users/traders, interfacing internal technology groups and vendors Participates in disaster recovery testing Participate in application releases, from development, testing and deployment into production. perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Considers implications of the application of technology to the current environment. Analyzes applications to identify risks, vulnerabilities and security issues. Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Performs other duties and functions as assigned in a concise and logical manner. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3-6 years experience in an Application Support role.
• Application Support Experience: 3-6 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Hadoop/Big Data Platform (preferred)
• Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster staility and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.
• Linux 4 - 6 years of experience
• Database Good SQL experience in any of the RDBMS.
• Scheduler Autosys / CONTROL-M or other schedulers will be of added advantage.
• Programming Languages UNIX shell scripting, Python / PERL will be of added advantage.
• Microsoft Strong knowledge of Microsoft based operating systems
• Experience using/troubleshooting Office with emphasis on Word, Excel.
• Other Applications Knowledge / working experience of ITRS Active Console/other monitoring tools
• Knowledge / working experience of Autosys/scheduler.
• Additional Skills (preferable) Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understandings of how own sub-function integrates within the function and commercial awareness.
• Evaluates (sometimes complex) situations using multiple sources of information.
• Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Good knowledge of the business and its technology strategy.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Knowledge of issue tracking and reporting using tools.
• Good all-round team member.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Ability to communicate appropriately to relevant stakeholder.

Education

Bachelor’s/University degree or equivalent experience ------------------------------------------------------

Job Family Group

Technology ------------------------------------------------------

Job Family

Applications Support ------------------------------------------------------

Time Type

Full time ------------------------------------------------------

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