Application Support Analyst

Xplor Technologies; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Xplor is hiring a Support Engineer in Pune, India to help customers succeed worldwide. You will build, analyze and monitor Power BI dashboards, use SQL for data queries and support data integrity checks, and assist the ANZ team with application monitoring from an App Support perspective.

You will work with REST APIs, Postman or SOAPUI, and contribute to incident resolution and SOP creation for Finance & Payment Operations.

Qualifications

• 2-4 years in Application Support with focus on DB monitoring; payments exposure a plus.
• Strong communication and ability to translate business needs to technical solutions.
• Experience with REST APIs and related tooling (Postman/SOAPUI).

Responsibilities

• Build, analyze, and monitor Power BI dashboards for data ingestion and validation.
• Use SQL to perform data queries and support data integrity checks and troubleshooting.
• Assist the ANZ team with application monitoring from an App Support perspective.
• Track email alerts using monitoring tools for timely file processing and reconciliation.
• Contribute to SOPs for Finance & Payment Operations.
• Perform data analysis tasks using SQL and monitoring platforms.
• Provide technical analysis and troubleshoot production issues.
• Serve as first escalation point for issues logged by support teams.
• Perform incident resolution, problem determination and root cause analysis.

Skills

Power BI dashboards

SQL

REST APIs

Communication skills

Data analysis

Incident resolution

Tools

Postman

SOAPUI

Job description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five "everyday life" verticals: Education, Health and Fitness, Boutique Wellness, Field Services/Personal Services and Embedded payments.

Take a seat on the rocket ship and join us as Support Engineer to help people succeed across the world. We're a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description

• Build, analyze, and monitor Power BI dashboards to ensure successful data ingestion and validation.
• Utilize SQL to perform data queries and support analysis for data integrity checks and troubleshooting.
• Assist the ANZ team with application monitoring from an App Support perspective.
• Track email alerts using monitoring tools for timely file processing, reconciliation, data integrity checks, and highlight any discrepancies.
• Actively contribute to the creation of Standard Operating Procedures (SOPs) for Finance & Payment Operations.
• Perform data analysis tasks as needed, utilizing a variety of tools, including SQL and monitoring platforms.
• Technical analysis, troubleshooting of the production issues.
• Serve as the first escalation point for issues logged by various support teams in the business to resolve complex issues.
• Perform incident resolution, problem determination and root cause analysis of problems and incidents.

Qualifications

• 2-4 years working as an Application Support, with more focus on DB monitoring; payments industry experience is a plus.
• Good communication skills and able to demostrate strong business/technical understanding of the product.
• Experience working with REST APIs.
• Experience working with tools such as Postman, SOAPUI, etc.
• Good T-SQL skills
• Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow.
• Ability to assimilate new information quickly and translate it effectively to the workplace.
• Ability to convey ideas and offer technical solutions to staff members at all levels.

Additional Information

To learn more about us, our brands and products, please visit: https://www.xplortechnologies.com/

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Information will be kept confidential according to EEO guidelines.

We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don't send your application via email. They will not be forwarded.

More about us

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit xplor.com/careers/.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

We make it a priority to respond to every applicant