Application Support Analyst

Lorhan IT; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Lorhan IT Services in Hyderabad is seeking a BE/BTech graduate with 4+ years of experience for 24x7 application support across airline systems and custom applications including integrations.

You will handle incidents, service requests, and enhancements, ensuring SLAs are met and proper documentation is maintained. Willingness to work rotational shifts and strong communication are essential.

Qualifications

• BE/BTech graduate with any relevant IT domain.
• 4+ years of experience in application support or service delivery.
• Experience in 24x7 production support for critical applications.

Responsibilities

• Handle day-to-day incidents, work requests, enhancements, and production tickets.
• Provide 24x7 application support for airlines systems and integrations.
• Close incidents within SLAs and record SLA metrics accurately.
• Document processes and update Application Understanding Documents.
• Update ServiceNow and JIRA on a daily basis toward closure.
• Coordinate with customer infra and business teams for incident closure.
• Test applications during patching activities on all servers.

Skills

Excellent business communication

Customer support mindset

Incident handling

Education

BE/BTech graduate

Tools

ServiceNow

JIRA

Job description

The following job opening is with Lorhan IT Services.

Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years of experience in developing & delivering SAP Digital Core and Digital Transformation Services. Enterprises today are always looking to improve their current business processes for improved ROI and efficiency, Lorhan addresses these ever-changing business needs by offering robust solutions that help customers increase operational efficiencies.

Employment Equality:

At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.

Job Summary:

• Handling Day to day incidents, work requests, enhancements, production tickets and ad-hoc requests
• 24*7 application support for airlines systems and other custom applications including integrations
• Closing the assigned incidents as per SLAs and capturing all SLA metrics correctly and on time
• Completing Documentation and update Application Understanding Documents
• Update the activity on Service Now and JIRA on daily basis towards closure
• Responsible for testing all applications during patching activities on all the servers
• Co-ordinate with customer infra and business teams for closure of incidents
• Preferably a BE/BTech graduate
• Airline Domain knowledge or worked in mission critical Application Support/Service Delivery 24*7 support teams
• Ready to work in 24*7 rotational shifts
• Excellent business communication skills

Experience: 4+ Years

Notice Period : Immediate Joiner