Application Reliability Engineer

Apple India Pvt Ltd; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Apple India Pvt Ltd is seeking an Application Reliability Engineer (Senior Level) to own the operational health of a high-scale payments platform. You will diagnose, automate, and permanently resolve production issues across distributed services powering Apple Pay, App Store, iTunes, Retail, and more.

You will work on debugging production code, building detection/prevention mechanisms, and improving observability with logs, metrics, and traces.

Qualifications

• 5-7 years of experience in software engineering or SRE roles for critical, high-scale production systems.
• Strong programming skills in Java or other JVM language, with proficiency in Python, Go, or C++, or Shell scripting.
• Ability to read, debug, and modify production code to implement permanent fixes, not just workarounds.
• SQL and database troubleshooting experience (Oracle, MongoDB, PostgreSQL), including slow queries and connection issues.
• Proven track record of building tools or frameworks for detecting and preventing recurring production issues.
• Experience with observability stacks (logs, metrics, traces) to diagnose application-level gaps.

Responsibilities

• Own the reliability of a mission-critical payments platform and drive problem management.
• Reproduce failures, read/modify production code to implement permanent fixes, and automate resolutions.
• Develop detection and prevention mechanisms to reduce recurrence of issues.
• Collaborate with teams to improve system design for high-throughput and high-availability.
• Set up trend analysis and observability processes to identify chronic reliability problems.

Skills

Java

Python

Go

C++

Shell scripting

Observability

Linux fundamentals

Concurrency

SQL

Root cause analysis

Problem solving

Communication

Distributed systems

Performance profiling

Production debugging

Education

Bachelor's or Master’s degree in Computer Science or related field

Tools

Docker

Kubernetes

Redis

Memcached

Kafka

SQS

RabbitMQ

REST APIs

AWS

Azure

GCP

S3

GridFS

CI/CD

Job description

Application Reliability Engineer Summary

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Payments and Financial Engineering builds the systems that power Apple's Finance and Accounting capabilities, processing very high-volume micro-transactions across Apple Pay, App Store, iTunes, Retail, Online, and Reseller channels to ensure accurate invoicing, disbursements, receipts, and payments. We are looking for an Application Reliability Engineer (ARE) to own the operational health of this platform - driving problem management, root cause resolution, and automation across a distributed, high-scale system that underpins a majority of Apple's revenue.

Description

In this role, you will be a strong software engineer with production-debugging and distributed-systems expertise, responsible for the reliability of a mission-critical payments platform - not simply triaging and closing incidents, but diagnosing, automating, and permanently eliminating the underlying application issues. You will reproduce failures, read and modify production code to implement the fix, and add detection or prevention mechanisms so the same class of issue doesn't recur.

Preferred Qualifications

• Experience with containerization and orchestration (Docker, Kubernetes)
• Familiarity with CI/CD systems and infrastructure fundamentals across prod/non-prod environments
• Experience with cloud platforms (AWS, Azure, GCP), including managed services and cloud migration
• Experience with caching systems (Redis, Memcached) and messaging/queueing systems (Kafka, SQS, RabbitMQ), including queue offset management and retry/dead-letter handling.
• Working knowledge of system design principles applicable to high-throughput, high-availability platforms.
• Experience with distributed storage systems (S3, GridFS).
• Track record of building tools or frameworks that detect and prevent recurring classes of production issues.
• Experience setting up trend analysis or observability processes to proactively identify chronic issues.
• Solid grounding in REST/API and distributed-systems fundamentals
• Contributions to system design reviews or architecture discussions focused on reliability and scalability.

Minimum Qualifications

• 5-7 years of experience in software engineering, application support, or SRE roles for critical, high-scale production systems, ideally in a payments, financial, or transaction-processing domain.
• Strong programming skills in Java or another JVM language, with working proficiency in at least one of Python, Go, or C++, or Shell Scriptng.
• Ability to read, debug, and modify production code to implement permanent fixes, not just workarounds.
• SQL and database troubleshooting experience (e.g., Oracle, MongoDB, PostgreSQL), including diagnosing connection pool exhaustion, stale connections, and slow queries.
• Practical understanding of concurrency, threading, and asynchronous processing, and the failure modes they introduce (thread/consumer starvation, blocked threads, race conditions)
• Experience with observability stacks - logs, metrics, and traces - to diagnose application-level observability gaps and reproduce failures
• Strong Linux/Unix fundamentals, including process management, file permissions, and cron
• Performance profiling and troubleshooting experience, including identifying resource leaks and dependency timeouts
• Experienced in troubleshooting and driving root cause resolution of production incidents, including identifying performance bottlenecks and proposing fixes
• Self-starter with strong customer and product focus, and a desire to gain awareness of an ecosystem and how frontend and backend systems collaborate.
• Ability to communicate thoughtfully, write engineering proposals and support playbooks, leverage problem-solving skills, build a learning mindset and establish long-term relationships.

Experience Level

Senior Level