Application Manager

CosMicIT; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CosMicIT in Hyderabad, India, seeks an experienced Application Manager to oversee a portfolio of enterprise and pharma applications. You will blend AMS, lifecycle governance, and stakeholder coordination to ensure stable operations.

You will coordinate across business, quality, security, and vendor teams, driving changes with compliance and traceability, and leading continuous improvement initiatives.

Qualifications

• 8+ years IT experience with application support/AMS.
• Strong knowledge of application architecture, interfaces, APIs, databases, middleware, cloud/SaaS.
• Experience in incident, problem, change, release, SLA/KPI processes.
• Familiar with GxP controls, validated processes, traceability and audit readiness.
• Ability to coordinate cross-functional teams and vendors.

Responsibilities

• Own end-to-end operational management of assigned applications and coordinate service delivery.
• Oversee incidents, requests, problems, changes, releases, and recurring activities.
• Monitor SLAs, health, risks, dependencies, and improvement actions.
• Coordinate patching, upgrades, deployments, testing, and post-implementation support.
• Lead governance, risk, and continuity through lifecycle planning and audits.

Skills

Application management

GxP compliance

Stakeholder management

Incident/change/release

AMS delivery

Job description

We are seeking an experienced Application Manager with a strong technical foundation to manage a portfolio of enterprise and Pharma applications. This role combines Application Management Services (AMS), application lifecycle governance, stakeholder coordination, operational service ownership, and awareness of GxP controls applicable to regulated applications.

The successful candidate will ensure application stability, compliant change execution, service performance, lifecycle planning, and effective coordination across business, quality, technical, infrastructure, security, and vendor teams.

Ideal Profile: A technically grounded application professional who can connect service operations, lifecycle decisions, compliance expectations, and business outcomes.

Key Responsibilities

1. Application Service Ownership

• Own end-to-end operational management of assigned applications and act as the primary coordination point for service delivery.
• Oversee incidents, service requests, problems, changes, releases, knowledge, and recurring operational activities.
• Monitor service levels, operational health, risks, dependencies, and improvement actions.
• Coordinate major incident response, technical troubleshooting, root-cause analysis, and follow-through on corrective actions.

2. Application Lifecycle Management

• Manage the application lifecycle from onboarding and transition through BAU support, upgrades, roadmap planning, and retirement.
• Maintain application inventory, ownership, support model, lifecycle status, technical dependencies, documentation, and operational readiness.
• Coordinate patching, upgrades, releases, testing, deployment, and post-implementation support with relevant teams.
• Identify technical debt, end-of-life risks, support gaps, and opportunities for modernization or simplification.

3. GxP and Compliance Awareness

• Understand the impact of GxP controls on application support, access, documentation, testing, change, release, and incident processes.
• Ensure changes to regulated applications follow applicable quality, validation, approval, traceability, and evidence requirements.
• Work with Quality, Compliance, Validation, Security, and Business teams to maintain application control readiness.
• Support audit and inspection requests by ensuring records, approvals, evidence, and operational documentation are complete and retrievable.
• Assist with compliance deviations, remediation actions, and risk tracking when required.

4. Stakeholder and Vendor Management

• Engage application owners, business users, product teams, technical teams, and external vendors to maintain service continuity.
• Lead service reviews and communicate service performance, risks, issues, dependencies, and improvement plans.
• Coordinate vendor deliverables, escalations, support obligations, and technical actions.
• Translate business priorities into clear operational and technical requirements.

5. Continuous Improvement and Governance

• Drive service improvement, automation, knowledge maturity, monitoring enhancements, and reduction of recurring issues.
• Maintain governance artefacts, operational procedures, support documentation, and management reporting.
• Ensure risks, actions, decisions, and exceptions are documented and tracked to closure.

Required Experience and Skills

8+ years of overall IT experience, with substantial experience in application support, application management, or AMS delivery.

Good understanding of application architecture, interfaces, APIs, databases, middleware, hosting, cloud/SaaS services, security, and production support practices.

Strong working knowledge of incident, problem, change, release, service request, knowledge, SLA/KPI, and continuous improvement processes.

Experience managing application onboarding, transition, maintenance, upgrades, releases, risk, technical debt, roadmap, and retirement activities.

Awareness of GxP controls and the importance of validated processes, controlled changes, traceability, evidence, access governance, data integrity, and audit readiness for regulated applications.

Ability to work confidently with business, quality, compliance, security, infrastructure, development, support, and vendor stakeholders.

Strong written and verbal communication, governance, prioritization, analytical, and problem-solving skills.