Application Lead Global AMS (Angular, JavaScript, TypeScript, Magento)

PradeepIT Consulting Services Pvt Ltd; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Additional compensation for night shifts

Transportation support for late-night logouts

Job summary

A leading IT consulting firm in Pune is looking for a skilled application support professional with 8-10 years of experience. The role involves managing end-to-end CR lifecycle for enterprise applications and ensuring quality service through SLA compliance. Strong knowledge of ITSM tools like ServiceNow and Jira is required. Additional compensation will be provided for night shift duties, with potential transportation support for late-night shifts.

Qualifications

• 8-10 years of experience in application support and development for enterprise applications.
• Experience managing AMS/production support, enhancements, and minor/major releases.
• Strong understanding of Agile and ITIL-based delivery models.

Responsibilities

• Lead the delivery and support of non-SAP applications in a global AMS environment.
• Manage the end-to-end CR lifecycle including assessment, estimation, design, testing, and deployment.
• Drive SLA compliance and quality service through continuous monitoring.

Skills

application support

incident management

stakeholder engagement

Agile methodologies

ITIL delivery models

Education

Bachelors or Masters degree in Computer Science, Information Technology, Engineering

Tools

ServiceNow

Jira

Remedy

Selenium

Postman

Job description

Job Summary

Key Responsibilities

• Lead the delivery and support of non-SAP applications in a global AMS environment, ensuring high availability and performance.
• Manage the end-to-end CR lifecycle including assessment, effort estimation, solution design, development, testing, deployment, and post-release support.
• Coordinate closely with client stakeholders, business users, and internal technical teams to ensure timely and quality delivery.
• Handle incident management, problem resolution, and service requests using ITSM tools like ServiceNow, Jira, or Remedy.
• Drive and track SLA compliance, KPI adherence, and ensure service quality through continuous monitoring and improvements.
• Manage expectations by proactively communicating timelines, risks, and resolutions to stakeholders.
• Collaborate with QA and testing teams to ensure test coverage using tools like Jira, TestRail, Selenium, or Postman.
• Manage and mentor a team of developers and support engineers across geographies; ensure effective task distribution and performance management.
• Participate in release planning, deployment coordination, and change control activities.

Required Skills & Experience

• 8-10 years of experience in application support and development for enterprise applications.
• Experience managing AMS/production support, enhancements, and minor/major releases.
• Proficient in using ITSM and incident management tools such as ServiceNow, Jira, or Remedy.
• Solid experience with SLA/KPI tracking, client reporting, and expectation management.
• Strong understanding of Agile and ITIL-based delivery models.
• Excellent communication and stakeholder engagement skills.
• Ability to work in Mountain Time shift (USA timezone coverage).

Preferred Qualifications

• Certifications in Angular, Magento, or Agile methodologies are a plus.
• Experience with CI/CD tools and DevOps practices.
• Exposure to cloud platforms (AWS, Azure, GCP) is an advantage.

Education

• Bachelors or Masters degree in Computer Science, Information Technology, Engineering, or a related field

Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable.