Application Engineering Team Leader - MRO

valmet; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Valmet in Chennai, India is seeking a seasoned MRO Application Team Lead to guide the team in handling customer inquiries and orders, review technical specs, prepare comprehensive quotations, and ensure timely project execution while meeting legal requirements. You will mentor the team, allocate tasks, monitor ERP updates, and coordinate with customers and contracts to drive accuracy and satisfaction.

A strong background in control valve applications and contract terms is essential to succeed in

Qualifications

• BE/B.Tech or higher (Full-time)
• Minimum 8 years leading application engineering and contract management
• Expertise in control valve applications, project management, and commercial terms & conditions; knowledge of APIs and standards

Responsibilities

• Lead and develop the Application Team to high performance
• Oversee review, interpretation, and processing of inquiries and quotes
• Ensure timely project execution and compliance with legal requirements
• Coordinate with customers and internal teams for techno-commercial offers
• Track offer progress and update ERP with status
• Handover order files to contracts team

Skills

Team leadership

Project management

Customer coordination

Contract management

Technical evaluation

Education

BE/B.Tech (Full-time)

Tools

MS Office (Excel, PowerPoint)

CRM

ERP systems

Job description

Job purpose:

To lead and manage the MRO Application Team in the efficient and accurate processing of customer inquiries and orders. Oversee the review, interpretation, and preparation of comprehensive quotations, ensure timely project execution, and uphold compliance with technical and legal requirements. Enhance overall customer satisfaction through strategic coordination, effective communication, and leadership.

Key Accountabilities:

Team Management:

• Lead, mentor, and develop the Application Team to ensure high performance and professional growth.
• Allocate tasks and set priorities for the team to ensure effective handling of customer inquiries and orders.

Enquiry Review:

• Oversee the review, interpretation, and processing of customer inquiries.
• Ensure that team members collect and verify all necessary details for quote preparation.
• Evaluate technical specifications and assess factors affecting cost, delivery, and compliance.
• Ensure that legal requirements for products are met based on destination country and product type.

Sizing & Selection:

• Supervise the selection, sizing, and pricing of valves, actuators, and spares according to customer requirements.
• Provide guidance and support on application engineering and quotation preparation.

Customer Coordination:

• Ensure timely submission of techno-commercial offers and prompt responses to customer queries.
• Lead participation in customer meetings and facilitate effective communication between customers and internal teams.

Monitor Progress:

• Track the progress of submitted offers and ensure accurate updates in the ERP system.
• Prepare and submit quote and order forecast reports.
• Oversee the handover of order files to the contracts team.
• Progress A3 Strategy for the region progress and MDI progress

Expertise

• 1. Educational Qualification : B.E/B.Tech or higher (Full-time). Part-time/Correspondence degrees are not eligible.
• 2. Experience : Minimum 8 years of experience, with significant prior experience in leading application engineering and contract management functions.
• 3. Technical Skills : Expertise in control valve applications, project management, and commercial terms & conditions. Product specifications, codes and standards. Legal requirements (API Monogram, IBR, PED, ATEX, MD, SIL, CUTR, SCOMET, etc. Determination & Review of customer Requirements. Material specification, Special process. Application Engineering, Contracts Engineering, Sizing Software, Instrumentation. Time and Task management. Knowledge in Standardization and General Arrangement drawing. Knowledge in manufacturing processes, material testing, NDE. Knowledge in API 6A Choke and API 6A PSL & PR requirements. Control of documents and records. Knowledge in Electrical and Electrohydraulic Bought out Actuators and Accessories.
• 4. Software Skills : Proficient in MS Office (Excel, PowerPoint), CRM, and ERP systems.

Impact

• 1. Customer Satisfaction: Directly impacts customer satisfaction and project execution timelines through effective team management and process oversight.
• 2. Business Performance: Influences the accuracy and timeliness of quotations and order processing, contributing to overall business success.

Resources

• 1. Access: ERP system, CRM, technical documentation, and internal support teams.
• 2. Coordination: Engage with cross-functional teams, including field sales and contract management, to facilitate efficient operations.

Complexity

• 1. Management: Handling and prioritizing multiple customer inquiries and orders.
• 2. Challenges: Addressing complex technical, commercial, and legal aspects in quotations and order processing.

Influence

• 1. Internal Processes: Influence internal processes and team performance through effective leadership and problem-solving.
• 2. Customer Relations: Contribute to customer satisfaction and business success through accurate and timely responses.

Health and safety

Health, Safety & Environment

• 1. Adhere to HSE policies.
• 2. Adhere to HSE policies and ensure all technical and contractual requirements meet safety and environmental standards.

Quality Management System

Implements QMS requirements within AE&C procedures and conducts regular internal and external audits to maintain and improve quality standards.

ESG

Commitment to sustainable practices and adherence to company ESG policies.

Ensure that customer solutions align with environmental and social governance standards.