Application Engineer Technical Support

embIND Embitel Technologies (India) Private Limited; India; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Embitel Technologies is a Volkswagen Group company delivering automotive embedded systems and digital commerce solutions. The role focuses on application engineering support for domestic and global users, with emphasis on Tier 2/3 issue resolution, debugging, and data reporting.

Strong troubleshooting and analytical skills, with experience in logs, traces, and cross-functional teamwork in a distributed environment, are essential for success in this position.

Qualifications

• Experience in application engineering support, handling Tier 2 and Tier 3 issue resolution.
• Strong troubleshooting and analytical skills with ability to read logs and perform root cause analysis.

Responsibilities

• Provide technical support to domestic and global users, resolving issues within SLAs.
• Maintain tickets, perform problem solving, and analyze communications traces for CAN/J1939/UDS protocols.

Job description

About the Company

Embitel Technologies is a Volkswagen AG (VW) Group Company. Volkswagen is a German multinational automotive manufacturing corporation headquartered in Wolfsburg, Germany. Volkswagen is one of the world’s largest automaker by sales. Volkswagen sold 10.9 million vehicles in 2019. The group comprises of 12 brands from seven European Countries: Volkswagen, Audi, Lamborghini, Porsche, Bugatti, Bentley, Ducati (motorcycles), Skoda, SEAT, Scania, MAN and Volkswagen commercial vehicles.

Job Description

Experience in application engineering support, technical support to domestic and global users. Strong technical background in technical support handling Tier 2 and Tier 3 issue resolution - includes code understanding and debugging if needed. Know to problem solving mechanisms, Root Cause Analysis methods. Good troubleshooting and analysis skills. Keep track of all ongoing tickets and achieve SLAs. Basic understanding on how to perform Communication traces analysis. Protocols worked on CAN, J1939, UDS and XCP etc. Read Logs, handling mobile application support would be added advantage. Working in automotive domain would be added advantage. Experience of working in geographically distributed and culturally diverse workgroups with strong team play and collaborative skills. Computer Programming languages like Android Programming, Java and Scripting languages, PL/SQL or basic programming will be added advantage. Experience with projects in multiple technologies and functions. Excellent written and verbal communication skills. Experience in representing data in form of reports/charts. Good to have experience in supporting software application on different OS windows/mobiles OS and apps on Android and iOS.

Company Culture and Values

Working with Embitel Freedom to challenge norms, make mistakes, learn and grow. There is no ‘I’ in word ‘Team’ and no hierarchy at Embitel. Employees of Embitel are partners of our excellence and growth. They are at the core of organization’s Mission and Vision. To explore an exciting & progressive Career development at Embitel India: Visit us at: www.embitel.com Follow us at https://www.linkedin.com/company/embitel-technologies-india. Embitel Technologies is a leading digital transformation company specializing in automotive embedded systems, connected mobility, and digital commerce/experience. We have been instrumental in delivering software-defined vehicle (SDV) solutions for global automotive OEMs and Tier 1 suppliers. We have also been helping leading brands achieve sustainable digital transformation across industries. We are a 100% subsidiary of the Volkswagen Group. Embitel serves all 12 brands of the Volkswagen Group through our CARIAD India unit, contributing to platform software, ADAS/AD, energy and diagnostics systems, and scalable compute platforms. Simultaneously, we work with third-party automotive OEMs and Tier 1 suppliers, making us one of India’s first engineering-led GCC Plus organizations. At Embitel, diversity and inclusion are not just principles we talk about, they’re woven into who we are and how we grow. We believe that every individual brings a unique story, perspective, and strength that makes us stronger as a team. Here, you’ll find a workplace where differences are celebrated, ideas are welcomed, and collaboration thrives. We want you to feel confident bringing your whole self to work - your experiences, your passions and your voice, because they all matter! Together, we are creating an environment where everyone feels respected, supported, and empowered to succeed. When people belong, they don’t just do their best work, they inspire those around them. That’s what drives us forward.

Life at Embitel

Life at Embitel is all about balance, growth, and belonging. We understand that work is just one part of your journey, which is why we place strong emphasis on work-life balance – so you can thrive both personally and professionally. With immense learning and development opportunities, you’ll always have the support to sharpen your skills, explore new ideas, and shape your career path. Our work culture is rooted in collaboration, trust, and respect, creating an environment where you feel valued and inspired every day. And with approachable leaders who listen, guide, and encourage, you’ll never feel like just another employee; you’ll feel like an integral part of a team that’s building something meaningful together.