Application Engineer

Evolute Group; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Evolute Group is seeking a Technical Support Engineer to assist customers with integrating their applications with Evolute devices and to resolve issues that arise. You will be the initial contact for device and software inquiries.

You will analyze client requirements, coordinate with the technical team, and help create training materials. Strong communication, problem-solving, and independent work skills are essential for success.

Qualifications

• 2–4 years of technical support experience.
• Bachelors degree in computer science or related field.
• Basic knowledge of Android and Java and process management.
• Exposure to bug tracking tools and requirements analysis.
• Knowledge of Agile practices is desirable.
• Customer-centric approach and good communication.
• Strong time management and organizational skills.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Serve as the first point of contact for device and software concerns.
• Communicate with clients to analyze, troubleshoot, and diagnose problems.
• Coordinate with technical teams to implement customer requirements.
• Attend client meetings to understand needs and resolve issues.
• Assist in creating training materials for device/product troubleshooting.
• Support customers with integration of applications with Evolute devices.

Skills

Android

Java

Agile

Bug tracking tools

Process management

Customer focus

Time management

Organizational skills

Independent worker

Education

Bachelor's degree in computer science or related stream

Job description

Job Description

Being the Technical Support Engineer of the product company, you will be responsible for supporting the customers with the integration of their applications with Evolute devices and resolving any issues raised.

Roles & Responsibilities:

• Good communicator
• Initial Point of Contact for all device and software related concerns from customers.
• Attend meetings with clients to analyze, troubleshoot and diagnose problems.
• Ability to understand the customer requirement and coordinate with technical team to get it implemented.
• Good and agile troubleshooter
• Assist in creating training materials pertaining to relevant device / product troubleshooting and usage.

Qualification

Experience Level:

• 2 - 4 years of technical support experience.

Essential Skills:

• Bachelors degree in computer science or related stream.
• Basic Knowledge of programming languages like Android and Java and process management methodology.
• The ability to recognize risks and errors in an application.
• Exposure to any bug tracking tools and requirements analysis and tools.
• Knowledge on Agile practices is desirable.
• Customer centric approach
• Good time management and organizational skills.
• Self-motivated, works well independently and with others.