Analyst - User Research

Teachers Insurance and Annuity Association of America (TIAA); Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

The Senior Analyst - User Research at TIAA in India focuses on understanding users' needs, goals and pain points for specific products, analyzing feedback from surveys, and translating insights into actionable recommendations for product teams.

You will plan and execute moderated or unmoderated studies, support fellow researchers, and help build a continuous user research practice that informs design decisions and strategy.

Qualifications

• University degree preferred.
• No experience required.

Responsibilities

• Define goals, scope, and plan research based on requirements and conduct appropriate research (moderated/unmoderated) within timeline.
• Support other researchers; analyze user data, derive insights, and define opportunity areas.
• Choose the right research methodology and establish a continuous research practice to deliver regular reports.

Skills

Analytical Skills

Audience-focused Communication

Collaboration

Communication

Content Development

Copywriting

Data-Based Decision Making

Detail-Oriented

Econometrics

Economic Analysis

Financial Forecasting

Financial Modeling

Market/Industry Dynamics

Prioritizes Effectively

Problem Solving

Research Synthization

Statistics

Education

University (Degree) Preferred

Job description

Senior Analyst - User Research - IN

Job Summary

The role will be required to get an understanding of users needs, goals and pain points with a particular product or service. Study and analyze customer feedback received through quantitative/qualitative surveys and provide appropriate actionable insights to help the respective product teams.

Responsibilities

• Define goals, scope, and plan a research based on the business/product/design requirements and conduct appropriate research (moderated/unmoderated) research in the given timeline.
• Provide support to other researchers and studies to analyze the users data, derive insights, and define opportunity areas.
• Chose the right research methodology regarding research study and create a continuous research practice within the team and process to deliver regular user research reports.

Educational Requirements

• University (Degree) Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

5IC

Skills

• Analytical Skills
• Audience-focused Communication
• Collaboration
• Communication
• Content Development
• Copywriting
• Data-Based Decision Making
• Detail-Oriented
• Econometrics
• Economic Analysis
• Financial Forecasting
• Financial Modeling
• Market/Industry Dynamics
• Prioritizes Effectively
• Problem Solving
• Research Synthization
• Statistics