Analyst, Site Reliability Engineering [T500-29720]

CIBC India; Hyderabad; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

CIBC India, a technology and operations hub in Hyderabad, seeks an Analyst, Site Reliability Engineering to design robust monitoring frameworks, automate workflows, and optimize client experiences. You will balance feature innovation with reliability, establish error-budget based decisions, and drive continuous improvement across cross-functional teams.

Details on on-site and remote work arrangements will be discussed during interview.

Qualifications

• 3+ years in site reliability, DevOps, or application support.
• Strong automation and troubleshooting skills.
• Familiar with observability tools and security practices.

Responsibilities

• Automate deployments and improve release processes.
• Monitor systems, lead incident response, perform post-mortems.
• Improve reliability through automation and toil reduction.
• Define observability strategy including logging and tracing.
• Collaborate with teams and ensure policy compliance.

Skills

Automation

Site Reliability

DevOps

Troubleshooting

Learning mindset

Education

Bachelor’s in Computer Science/Engineering/Technology

Tools

Dynatrace

Splunk

Job description

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

As an Analyst, Site Reliability Engineering, you’ll apply advanced software engineering principles to design and implement robust monitoring frameworks, automate operational workflows, and optimize end-to-end client experiences. You’ll participate in balancing feature innovation with operational excellence, establish error budget-based decision-making frameworks, and champion a culture of continuous improvement. You’ll also handle incident response and root cause analysis, collaborate with cross-functional partners, and ensure compliance with evolving policies and standards to support enterprise-wide reliability goals.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

• Automated Deployments and Release Management – Optimize automated application deployments across multiple environments, ensuring consistency, reliability, and efficient releases.
• Monitoring, Incident Response, and Post-Mortem Analysis – Proactively monitor system health and performance, lead incident response and post-mortem analysis, and implement preventive measures to strengthen operational resilience.
• Continuous Improvement and Toil Reduction – Evaluate and enhance systems, processes, and tools to drive reliability, scalability, and efficiency, focusing on reducing manual operational work through automation.
• Observability and Telemetry – Define, implement, and maintain observability strategies, including telemetry, logging, tracing, and alerting, to ensure deep visibility into application behavior and performance.
• Collaboration and Knowledge Sharing – Collaborate across the organization to align on reliability best practices, support consistency, and contribute to the development of standards and documentation.
• Production Support Readiness – Coordinate with production support teams to ensure operational readiness, analyze service level indicators and objectives, and maintain risk registries.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with internal business stakeholders, technology partners, and external vendors to identify requirements, resolve issues, and deliver integrated solutions.
• Works closely with Risk and Compliance teams to ensure alignment with business objectives and regulatory standards.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

Experience: 3+ years of experience

Who You Are (skills/qualifications):

• Bachelor’s in Computer Science, Engineering, Technology, or related technical discipline

Must Have Skills:

• 3+ yrs experiencein site reliability engineering, application support, or DevOps roles, with a strong focus on automation and operational excellence.
• You have a strong passion for learning and possess solid troubleshooting skills.
• Hands-on experience applying automation and machine learning to observability, anomaly detection, and incident resolution, and are familiar with tools like Dynatrace and Splunk.
• Excel at collaborating across teams, building relationships, and sharing knowledge to drive reliability improvements, even when you do not have direct authority.
• Familiar with application security best practices, including authentication, authorization, secrets management, and secure coding principles.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement