Analyst Quality Assurance [T500-29575]

CIBC India; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

CIBC India is a technology and operations hub in Hyderabad, joining a global team to support growth, onboarding, and digital banking initiatives. This role focuses on reviewing, monitoring, and testing activities to ensure compliance with internal controls and procedures.

As part of the Compliance team, you will analyze data, document findings, and communicate recommendations clearly while prioritizing accuracy and risk mitigation.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 3+ years of experience in Retail Banking data processing.
• Proficiency in English (written and verbal).
• Strong understanding of banking operations and processing requirements.
• Analytical and detail-oriented with strong problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Review, monitor, and test activities to ensure internal controls compliance.
• Provide clear explanations of recommendations and ensure understanding.
• Analyze data to uphold quality assurance standards for transactions.
• Triages escalations and adheres to documented procedures.
• Coordinate reports and ensure deadlines are met.

Skills

Analytical thinking

Attention to detail

Communication skills

Teamwork

Time management

Microsoft Office

Education

Bachelor's degree in business or finance

Tools

Microsoft Office

Job description

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

This role is accountable for reviewing, monitoring, and testing activities to ensure compliance with internal controls and procedures. This role exercises sound judgment in prioritizing tasks and determining the best approaches to gather comprehensive and accurate information on identified issues. The Team Member provides the team with clear, detailed explanations of recommendations and verifies their understanding of key concerns. Leveraging strong technical and system expertise, the role analyzes data to uphold quality assurance standards for transactions. Daily responsibilities include performing tasks accurately in alignment with risk-approved benchmarks and efficiently triaging escalations. Adherence to detailed instructions and documented procedures is essential to maintain compliance.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

• Conduct spot-checks and independent testing of completed work to mitigate risk and ensure accuracy.
• Ensure adherence to compliance standards by monitoring policies, procedures, processes, and premises.
• Document detailed findings, including both compliant and non-compliant issues, to support business reporting requirements.
• Detect and elevate non-compliance issues, procedures, or control gaps to management, record corrective actions and expected target dates, and review and update as required.
• Coordinate and facilitate the completion of reports, set schedules for reporting, and monitor progress to ensure deadlines are met, escalating issues when necessary.
• Leaders of the supported SBUs and LOBs

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

JOB DIMENSIONS:

Experience:

3+ years of experience

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness
• Supports individual and team productivity, escalates operational issues as needed, and adheres to company policies for effective operations and customer service.
• Maintains current knowledge of CIBC products, services, procedures, and technology relevant to the role.
• Adheres to security and risk management procedures to ensure compliance and mitigate risk.

Who You Are (skills/qualifications):

• Bachelor's degree in business, Finance, or a related field preferred; equivalent work experience may be considered
• 3+ years of experience in Retail Banking domain – data processing
• Proficiency in English (written and verbal)
• Good understanding of banking or financial services operations and processing requirements
• Analytical and logical thinking abilities, with strong attention to detail and accuracy
• Efficiently process a diverse range of activities ensuring all assigned tasks are completed within established timelines and quality standards.
• Effective communication and interpersonal skills
• Ability to work effectively in a team, under pressure, and in ambiguous situation
• Demonstrate strong organizational and time management skills, with a high degree of flexibility to adapt to changing priorities and environments.
• Proficiency in Microsoft Office Suite and relevant operational systems

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.