Analyst - MES MOM Application Support And Operations

Vestas; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Vestas, the world leader in wind energy, is hiring in Chennai for a Digital Manufacturing Support Services role. You will provide L1 support for Apriso, EAM, QDA, handle tickets, and coordinate with test teams.

The role requires 4-6 years in IT support, familiarity with ERP tools like SAP PP/MM, ITIL processes, and willingness to work night shifts. You will contribute to continuous improvement and knowledge base creation.

Qualifications

• Bachelor's degree in IT, Mechanical or Electrical engineering.
• 4 to 6 years of support experience.
• Experience in manufacturing/shop-floor applications is a plus.
• Knowledge of ITIL processes (Incident, Request & Problem Management).
• Exposure to Apriso modules (Production, Quality, Warehouse, Maintenance, Time & Labor) is a plus.
• Exposure to ERP tools (SAP PP/MM modules) is a plus.

Responsibilities

• Provide L1 (P3/P4) support for Apriso, EAM & QDA applications through ticketing system.
• Handle user requests related to Master Data configuration, Performance monitoring, Troubleshooting through ticketing system.
• Monitor, triage, and resolve incoming tickets within defined SLAs.
• Maintain accurate records of incidents, requests, and resolutions.
• Understand the business processes & Vestas way of working.
• Ideal candidates will contribute to enhancing customer satisfaction across all supported applications.
• Work with functional and end-to-end test teams to troubleshoot problems in integration testing.
• Investigate and resolve issues reported by users, identifying root causes and preventing recurrence.

Skills

Technical support

Communication

Night shift readiness

Documentation

Willingness to learn

Education

Bachelor's degree in IT/Mechanical/Electrical engineering

Tools

Apriso

EAM

QDA

ServiceNow

SAP PP/MM

Delmia Apriso

Infor EAM

SQL

HTML

JavaScript

C#

Job description

Job Description:

Vestas is the world leader in wind technology and a driving-force in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!

Digital Solutions & Development > Digital Solutions > Digital Manufacturing Support Services

You will join the Digital Manufacturing Support Services department and collaborate with one of our Digital Product Teams within the Idea to Market & Order to Delivery domain, specifically covering Digital Manufacturing, Warehousing & CPX in the Digital Business Solutions. In this product area, we standardize and integrate manufacturing execution systems across Vestas factories, enabling real time visibility, continuous improvement & process optimization in line with Vestas standards & operational excellence.

Responsibilities

Support Perspective

• Provide L1 (P3/P4) support for Apriso, EAM & QDA applications through ticketing system
• Handle user requests related to Master Data configuration, Performance monitoring, Troubleshooting through ticketing system
• Monitor, triage, and resolve incoming tickets within defined SLAs
• Maintain accurate records of incidents, requests, and resolutions
• Understand the business processes & Vestas way of working
• Ideal candidates will actively contribute to enhancing customer satisfaction across all supported applications
• Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing
• Investigate and resolve issues reported by users, identifying the root cause, and implementing solutions to prevent recurrence

Operations Perspective

• Stay updated with technological advancements and industry trends to enhance skills and knowledge relevant to the role.
• Keep abreast of new developments and upgrades in the systems.
• Perform Regression Testing in relation to system maintenance, improvement & release deployment.
• Handle deployment of packages and builds to Test and Production servers.
• With a sense of urgency, monitor critical IT issues to ensure proper priority and leverage these to ensure issue resolution.
• Prepare setup guides / Knowledge base articles.
• Able to work on automated regression testing

Qualifications

• Bachelor's degree in IT or Mechanical or Electrical engineering
• 4 to 6 years of Support Experience
• Experience in any Manufacturing/shop-floor applications will be considered as added advantage
• Possess a can-do attitude with attention to detail
• Basic understanding of ITIL processes (Incident, Request & Problem Management)
• Experience in different modules of Apriso (Production, Quality, Warehouse, Maintenance, Time & Labor) will be an added advantage
• Exposure to Apriso Desktop Client maintenance screens would be an added advantage.
• Exposure to ERP tools (SAP PP/MM modules) will be considered as added advantage

Competencies

Technical Skills

• Exposure to ITSM tools (ticketing platform - ServiceNow)
• Aptitude towards learning manufacturing business process
• Broad Knowledge in Engineering Basics
• Knowledge of Wind turbines
• Exposure to Delmia Apriso and Infor EAM
• Documentation skills
• Exposure to SQL, HTML, Java script & C#

Behavioral Skills

• Good Communication Skills which enable you to convey to a wide range of stakeholders across the globe
• Proactive and Proven ability to work independently and in teams
• Structured and analytical way of working
• Good Team player & quick learner
• Flexible to work in night shift & Monthly support towards regression testing

What We Offer

You’ll have the opportunity to help strengthen the position of Vestas in a key market for the company with excellent perspectives of growth. Join Vestas and you’ll cultivate your career in an inspiring environment at the world’s leading wind turbine producer, which has an ongoing dedication to sustainability. We value individual initiative, the desire to take on responsibility, and the right balance between creativity and quality in all solutions. At Vestas your success is our success.

Additional Information

Your primary location will be in Chennai, India Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Learn more about Vestas at www.vestas.com and follow us on our social media channels.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, 'Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry'. Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.