Analyst- Instructional Writer

National Australia Bank Ltd.; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

NAB India is seeking an Analyst-Instructional Writer in Gurugram to develop clear, step-by-step work instructions and maintain NABit-aligned content.

You will collaborate with SMEs and stakeholders, apply enterprise authoring standards, and help deliver BAU content updates with accuracy and consistency.

Qualifications

• Experience creating and updating work instructions or procedural documents.
• Experience collaborating with SMEs and business stakeholders.
• Content updates driven by change or BAU improvements.

Skills

Strong written communication

Step-by-step instructions

Stakeholder engagement

NABit/SharePoint

Content accuracy

Education

Bachelor's degree in commerce/engineering

Job description

Job Title

Analyst- Instructional Writer

Work Type

Permanent

Location

Gurugram, India

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Skills

• Strong written communication and structured documentation.
• Translate processes into clear, step-by-step instructions
• Supports stakeholder engagement and workshops
• Applies authoring standards within NABit/SharePoint
• Ensures accuracy and consistency in content
• undefined

Experience

• Experience supporting creation and updates of work instructions or procedural documents
• Exposure to working with SMEs and business stakeholders
• Exposure to content updates driven by change or BAU improvements

Qualifications

• Bachelor’s degree in commerce, Engineering or related field
• PACE Process Accreditation (preferred)
• Lean Six Sigma Green Belt (preferred)

Personal Attributes

• Detail-oriented and methodical
• Accountable for own work
• Proactive in learning and development
• Collaborative team contributor
• Customer and user-focused

Capabilities

• Build capability to develop NABit-aligned work instructions with guidance
• Strengthen stakeholder engagement and contribute to workshops
• Develop understanding of enterprise authoring standards and NABit requirements
• Improve ability to identify gaps and enhance content quality
• Support delivery of small work instruction updates and BAU changes
• Apply OE methodologies and tools in structured delivery
• Use AI to support content quality and efficiency improvements

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

We’re on LinkedIn: NAB Innovation Centre India