Analyst, Infrastructure Observability

Intercontinental Exchange Holdings, Inc.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking an IT Monitoring Engineer to join a global network operations team in Hyderabad.

The role focuses on building, maintaining, and supporting a worldwide packet capture and monitoring infrastructure, with emphasis on proactive issue detection and fast incident response. You will work with Linux environments, read packet captures, analyze TCP/IP data, and coordinate monitoring requirements with development and IT operations.

Qualifications

• Understanding of core IT concepts including networking and access control.
• Knowledge of Linux.
• Ability to read packet captures.
• TCP/IP networking and analysis skills.
• Data analysis skills with MS Word and Excel.

Responsibilities

• Build, maintain, and support a global packet capture and monitoring infrastructure.
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures.
• Document changes and author documentation on monitoring standards and practices.
• Design monitoring requirements in coordination with development and operations.
• Architect and implement monitoring solutions across multiple datacenters.

Skills

Problem solving

Decision making

Communication skills

Multitasking

Packet capture reading

Data analysis

Education

Bachelor’s degree in CIS/Engineering or related

Tools

Corvil

Niksun

Gigamon

NetScout

Broadcom Spectrum

BigPanda

Job description

Job Description

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers.This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global packet capture and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations
• Architect and implement monitoring solutions across multiple datacenters
• Serve as a primary point of contact for monitoring across the enterprise

Knowledge and Experience

• Understanding of core IT concepts including networking and access control
• Knowledge of Linux
• Ability to read packet captures
• TCP/IP networking and analysis skills
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year

Desirable Knowledge and Experience

• Bachelor’s degree, preferably in CIS, engineering, or a related discipline
• Corvil, Niksun, Gigamon, or NetScout certification
• CISSP or CCNA certification
• Experience with Broadcom Spectrum
• Experience with BigPanda administration
• Financial industry expertise
• Change auditing and configuration management