Analyst I, Business Analysis

TSYS Card Tech Services India LLP; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

GHMI/Hospitalization coverage

Job summary

Fidelity Information Services, LLC in India is seeking a Client Services Analyst I to support financial institutions by analyzing queries, translating needs into technical solutions, and providing thoughtful recommendations to resolve incidents and changes.

You will work with cross-functional teams, ensure service quality and SLA adherence, and maintain accurate client documentation while aligning with US business hours.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• About 1+ years of experience in IT, systems analysis or financial services.
• Strong logical thinking and problem solving.
• Willingness to learn and grow into an independent specialist (3–5 years).
• Ability to work with clients and communicate effectively.
• Good English skills, written and spoken.
• Availability to work aligned with US hours (11:00am–8:00pm IST).

Responsibilities

• Act as a trusted technical consultant and main point of contact for assigned clients.
• Analyze client queries and business requirements, and translate them into technical solutions.
• Respond to client requests (incidents, enhancements, change requests) with a solution-oriented approach.
• Support system changes, configurations and releases (low to medium complexity).
• Collaborate with internal teams on projects and system improvements.
• Ensure service quality and SLA adherence.
• Maintain accurate system and client documentation.
• Participate in audits and internal initiatives.

Skills

Analytical thinking

Client communication

English proficiency

Problem solving

Education

Bachelor's degree in Computer Science / IT

Job description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to support the coordination and delivery of meaningful projects that connect financial services with modern technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun.

About the team

You will be part of our Risk Decisioning Issuing team. Working alongside senior Client Service owners, you will consult with clients on solutions and help deploying them. We work on fulfilling requirements of reputed banks and financial institutions spread across the world ensuring to provide a quality experience to them and their end users.

About the role:

As a Client Services Analyst I, you will act as a client consultant and project analyst, supporting financial institutions in optimizing and evolving their systems. You will work closely with clients who submit queries and change requests related to their environments. Your role will be to analyze their needs, investigate solutions, and provide well-thought-through responses and recommendations. This position requires a strong analytical mindset, curiosity, and persistence - we are looking for people who enjoy solving complex problems and don't give up easily.

What you will be doing:

• Act as a trusted technical consultant and main point of contact for assigned clients
• Analyze client queries and business requirements, and translate them into technical solutions
• Respond to client requests (incidents, enhancements, change requests) with a solution-oriented approach
• Support system changes, configurations and releases (low to medium complexity)
• Collaborate with internal teams on projects and system improvements
• Ensure service quality and SLA adherence
• Maintain accurate system and client documentation
• Participate in audits and internal initiatives

What you will need:

• Bachelor’s degree in Computer Science, Data Management, IT or similar - or strong analytical skills developed in practice
• Around 1+ years of experience (junior profile) in IT, systems analysis, or financial services
• Strong logical thinking and problem-solving skills
• Motivation to learn and develop into an independent specialist (typically 3-5 years to gain full autonomy in this role)
• Ability to work with clients and communicate effectively
• Good English skills (written and spoken)
• Availability to work aligned with US hours (11:00am - 8:00pm IST )

What We Offer You :

• An exciting opportunity to be part of the world’s leading FinTech product organization.
• A vibrant team environment and the opportunity to build a career in the core banking/payments domain.
• Competitive salary and attractive benefits including GHMI/Hospitalization coverage for employees and dependents.
• A multifaceted role with a high degree of responsibility and a wide range of opportunities.
• A broad range of professional education and personal development possibilities - FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass