Analyst-Global Customer request team-Personal Care

ISP India Private Limited; Telangana; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ashland LLC in Hyderabad, Telangana is seeking an Analyst for the Global Customer Request Team - Personal Care to provide high-quality responses to customer inquiries on quality, regulatory and sustainability issues.

You will collaborate with Regulatory Affairs, Manufacturing and Quality teams to gather information, respond within SLAs, and maintain thorough records for new launches and ongoing customer requests.

Qualifications

• Knowledge of quality, regulatory and sustainability requirements.
• Familiarity with ISO 9001:2015 Quality Management Systems and ISO 14001 Environmental Management Systems.
• Demonstrated responsible and ethical behavior at all times.
• Ability to translate customer requests into actionable information and decisions.

Responsibilities

• Provide high-quality responses to customer requests related to quality, regulatory, and sustainability.
• Provide accurate and timely responses within SLAs and turnaround times (TATs).
• Collaborate with Regulatory Affairs, REACH, Manufacturing, Quality, Sustainability and other functions to obtain necessary information.
• Maintain customer request records, supporting documentation and knowledge resources.
• Support documentation readiness for new launches and coordinate across stakeholders.
• Escalate information gaps or questions to appropriate stakeholders for resolution.

Skills

Quality knowledge

Regulatory knowledge

Sustainability standards

Ethical behavior

Cross-functional collaboration

Education

Bachelor's degree in Chemistry or Pharmacy

Job description

ISP India Private Limited Position: Analyst-Global Customer request team-Personal Care Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we’d like to meet you and bet you’d like to meet us. Ashland has an exciting opportunity for an Analyst-Global Customer request team-Personal Care to join our business at our Hyderabad, Telangana. This is a very visible, significant role within the Company and the Global Customer request team-personal Care function. This position will report to Assistant Manager – Customer request team -Personal Care (Quality, Regulatory and Sustainability).

Key responsibilities

• Provide high-quality, accurate and customer-focused responses to customer requests related to quality, regulatory, and sustainability.
• Provide accurate and timely responses to customer requests within established service level agreements and turnaround times (TATs).
• Review customer inquiries and identify available information from internal systems, databases, and approved resources.
• Reviewing, negotiating and maintaining Quality Agreements.
• Collaborate with subject matter experts across Regulatory Affairs, REACH, Manufacturing, Quality, Sustainability, and other business functions to obtain information needed to support customer requests.
• Complete customer specification reviews, customer questionnaires, surveys, assessments, and other information requests by gathering and consolidating information from multiple sources.
• Support documentation readiness for new launches.
• Support the completion customer questionnaires requiring coordination across multiple internal stakeholders.
• Maintain customer request records, supporting documentation, and knowledge resources in accordance with established processes.
• Escalate information gaps, technical questions, or disclosure concerns to appropriate stakeholders for resolution.
• Utilize customer request management tools and business systems to effectively manage assigned workload and priorities.
• Contribute to continuous improvement efforts that enhance response quality, efficiency, and customer satisfaction.
• Actively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

Qualifications

• Min Bachelor’s degree in Chemistry, Pharmacy, or a related scientific discipline (B.Sc. Chemistry, B.Pharm preferred).
• Minimum 3 to 5 years of relevant experience in quality, regulatory compliance, product stewardship, customer compliance or experience working in the chemical, pharmaceutical, personal care, life sciences, or manufacturing industry.
• Working knowledge of quality, regulatory, and sustainability requirements
• Knowledge of ISO 9001:2015 Quality Management Systems and ISO 14001 Environmental Management Systems.
• Demonstrated responsible and ethical behavior at all times
• The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different.

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow.

Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical.

Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch.

In fact our people, employees, customers and vendors define who we are.

They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment.

We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them.

The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued.

People come to Ashland and stay.

As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization.

Our values define who we are and what we care about as a company.

If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.

Infinite possibilities Creating good chemistry isn’t just about what happens when you add the right ingredients together.

It’s about what happens when the right people are one of the ingredients.

Good chemistry – the kind that can transform a market or a world – is what makes Ashland different and what makes us better.

If you’re passionate about the infinite possibilities created through good chemistry, we have a rewarding and challenging opportunity for you to help us make great things happen every day for our customers, our communities, our investors and our colleagues around the world.