Analyst-Global Customer request team-Personal Care

Ashland Inc.; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Ashland Inc. in Hyderabad, Telangana, seeks an Analyst for the Global Customer Request Team in Personal Care.

The role focuses on high-quality responses to quality, regulatory, and sustainability inquiries, and requires collaboration with Regulatory Affairs, REACH, Manufacturing, and Quality teams. You will manage customer requests within SLAs, review information from internal systems, maintain documentation, and support new launches.

Qualifications

• Bachelor’s degree in Chemistry, Pharmacy, or related science.
• 3–5 years in quality, regulatory compliance, product stewardship, or similar.
• Knowledge of ISO 9001:2015 and ISO 14001.
• Demonstrated responsible and ethical behavior.

Responsibilities

• Provide high-quality, accurate responses to customer requests related to quality, regulatory, and sustainability.
• Provide accurate and timely responses within SLAs and turnaround times.
• Review inquiries and identify information from internal systems and approved resources.
• Review and maintain Quality Agreements.
• Collaborate with Regulatory Affairs, REACH, Manufacturing, Quality, Sustainability, and other functions.
• Complete customer specifications, questionnaires, surveys, and information requests.
• Support documentation readiness for new launches.
• Escalate information gaps to appropriate stakeholders.
• Maintain customer request records and knowledge resources.
• Contribute to continuous improvement and organizational goals.

Skills

Quality knowledge

Regulatory compliance

Customer focus

Problem solving

Education

Bachelor’s degree in Chemistry

B.Pharm preferred

Job description

ISP India Private Limited

Position: Analyst-Global Customer request team-Personal Care

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for an Analyst-Global Customer request team-Personal Care to join our business at our Hyderabad, Telangana. This is a very visible, significant role within the Company and the Global Customer request team-personal Care function. This position will report to Assistant Manager – Customer request team -Personal Care (Quality, Regulatory and Sustainability).

Key responsibilities of Analyst - Customer request team, but are not limited to, the following:

• Provide high-quality, accurate and customer-focused responses to customer requests related to quality, regulatory, and sustainability.
• Provide accurate and timely responses to customer requests within established service level agreements and turnaround times (TATs).
• Review customer inquiries and identify available information from internal systems, databases, and approved resources.
• Reviewing, negotiating and maintaining Quality Agreements.
• Collaborate with subject matter experts across Regulatory Affairs, REACH, Manufacturing, Quality, Sustainability, and other business functions to obtain information needed to support customer requests.
• Complete customer specification reviews, customer questionnaires, surveys, assessments, and other information requests by gathering and consolidating information from multiple sources.
• Support documentation readiness for new launches.
• Support the completion customer questionnaires requiring coordination across multiple internal stakeholders.
• Maintain customer request records, supporting documentation, and knowledge resources in accordance with established processes.
• Escalate information gaps, technical questions, or disclosure concerns to appropriate stakeholders for resolution.
• Utilize customer request management tools and business systems to effectively manage assigned workload and priorities.
• Contribute to continuous improvement efforts that enhance response quality, efficiency, and customer satisfaction.
• Actively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety
• Improve the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others

In order to be qualified for this role, you must possess the following:

• Min Bachelor’s degree in Chemistry, Pharmacy, or a related scientific discipline (B.Sc. Chemistry, B.Pharm preferred).
• Minimum 3 to 5 years of relevant experience in quality, regulatory compliance, product stewardship, customer compliance or experience working in the chemical, pharmaceutical, personal care, life sciences, or manufacturing industry.
• Working knowledge of quality, regulatory, and sustainability requirements
• Knowledge of ISO 9001:2015 Quality Management Systems and ISO 14001 Environmental Management Systems.
• Demonstrated responsible and ethical behavior at all times
• The ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different.

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer. At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do. Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty. Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.