Analyst - Credit and Collections

CSS; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

CSS is seeking a Credit & Collections Analyst in Delhi to manage overdue accounts, collect payments, and verify credit information. The role involves collaborating with multiple internal teams and reviewing orders on credit holds to ensure timely releases.

The position requires strong Excel skills, attention to detail, and the ability to work independently in a fast-paced setting.

Qualifications

• Associate’s Degree in Accounting, Finance, Supply Chain, or Business; bachelor’s preferred.
• NACM or similar license preferred.
• 1–3 years experience in accounts receivable, accounting, finance, supply chain or general business.
• Experience with Microsoft Office and ERP systems (e.g., Oracle, DAX, AS400).
• 1–3 years experience in commercial, business-to-business credit and collections in high-volume environments.
• Experience working with trade credit and third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information.
• High level of Excel knowledge preferred.

Responsibilities

• Monitors past due invoices and makes a high-volume of collections contacts via phone, email, or portals.
• Works with customers to determine root cause of disputes for unpaid invoices and documents reasons.
• Performs customer account reconciliations, researching unapplied cash, credits and unearned discounts.
• Evaluates collectability of unearned discounts, finance charges and small invoices; processes write-offs within authority.
• Obtains credit information to rate credit worthiness of new and existing accounts.
• Collaborates with sales, operations, finance, contract admin, and customer master teams to gather documents and load into contract tracking tool for approval.
• Reviews orders on credit hold by assessing credit worthiness and recommends release to supervisor.

Skills

Excel proficiency

Communication skills

Attention to detail

Independence

Team player

Education

Associate's Degree in Accounting/Finance

Tools

Microsoft Office (Outlook, Excel, Word)

ERP systems (Oracle, DAX, AS400)

Job description

As a Credit & Collections Analyst, you will be responsible forcollectingand maintainingbasic credit information. You will assist reviewing and verifyingoverdue accounts. You will contact customers to confirm outstanding payments and renewcredit information to help minimize outstanding debts.

Responsibilities

• Monitors past due invoices and make a high-volume of collections contacts via phone, e-mail, or customer portals.
• Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. Identifies and documents detailed reason.
• Performs customer account reconciliations, including research of unapplied cash, and credits and unearned discounts.
• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc. and performs write-offs of uncollectable amounts within their level of authority.
• Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio.
• Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders, credit applications. And loads into contract tracking tool for approval by financial services management and partners.
• Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes recommendations for order release to supervisor.

Qualifications

• Associate’s Degree in Accounting, Finance, Supply Chain, or Business required;Bachelor’s Degree preferred
• Licenses/Certificates/Designations - NACM or similar preferred
• 1 year required, 3 years preferred, of experience with accounts receivable, accounting, finance, supply chain or general business
• 1 year required, 3 years preferred, of knowledge of computer system applications:Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required.
• 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required
• 1 year required, 3 years preferred, of Working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information
• High level of Excel knowledge preferred
• Strong written, oral communication and interpersonal skills with a positive disposition
• Strong organizational skills and solution-oriented philosophy preferred
• Ability to work independently as well as in a team environment
• Strong attention to detail with a passion for accuracy
• Willingness to accommodate temporary working hour changes as required by workflow is preferred
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred