Analyst Commercial Servicing

PHH Mortgage Corporation; Bengaluru; On-site; INR 558,000 - 893,000; Full time

Job summary

PHH Mortgage Corporation in Bengaluru seeks a detail-oriented Mortgage Operations Analyst to multitask in a fast-paced setting. You will review loan documents, track taxes, insurance, watchlist criteria, and analyze borrower repayment capacity.

The role reports to the Team Leader, interacts with Onshore team, and involves coordinating with third-party vendors for valuations and inspections, processing payoff and reinstatement quotes, and handling invoices.

Qualifications

• Review loan data and documents for accuracy during loan boarding.
• Proficient use of MS Office tools including Excel for data analysis.
• Demonstrate strong communication and teamwork in a mortgage ops context.

Responsibilities

• Review loan documents to ensure data accuracy uploaded during loan boarding.
• Track property tax payments, insurance, and suspense balances.
• Identify loans meeting criteria for Watchlist.
• Analyze monthly financial statements to assess property health and borrower ability.
• Order valuations and inspection products from third parties; review quality.
• Determine fees for payoff/reinstatement quotes and ensure timely delivery.
• Verify payoff funds are applied correctly.
• Process invoices from vendors and manage payments.
• Liaise between external vendors and the company.
• Create and maintain documentation outlining procedures.
• Work on special projects or adhoc requests.

Skills

Microsoft Office

Excel

Communication skills

Team player

Customer service oriented

Self-motivated

Adaptability

Attention to detail

Education

Bachelor's degree or equivalent

MBA

Job description

Job Description:

POSITION SUMMARY:

The position seeks a candidate who can multitask in a fast-paced environment, possesses knowledge of entire/multiple loan servicing process, and embodies curiosity, effective communication, Excel proficiency, teamwork, adaptability, and quick learning ability. The candidate will be reporting to the Team Leader and will have regular interaction with Onshore team.

JOB FUNCTION AND RESPONSIBILITIES:

• Review loan documents to ensure accuracy of data uploaded during the loan boarding process

• Regularly tracking property tax payments, insurance coverage and Suspense Balances

• Identifying loans that meet specific criteria for inclusion as a Watchlist loan

• Analyzing monthly financial statements to assess the property's health and the borrower’s ability to repay debt

• Identify loans that require valuations and Inspection Products and place the orders with third party vendors

• Review valuation and Inspection products for quality pursuant to Ocwen and industry standards

• Determine the fees and costs associated with payoff and reinstatement quotes and ensure timely delivery to the requestor

• Verify proper application of Payoff Funds

• Handling invoices from various vendors, ensuring timely payment and accuracy

• Liaison between external vendors and the company

• Creating and maintaining documentation outlining procedures and processes

• Work on special projects or Adhoc requests assigned

QUALIFICATION:

• Bachelors degree or equivalent of fifteen years of education. MBA will be a plus.

• Professional certification in Banking Operations will be an added advantage

• Minimum of 3 years of work experience (Preferably within mortgage industry)

SKILLS REQUIRED

• Basic proficiency in Microsoft Office including Word and Excel

• Strong Oral/ Written communication skills

• Self-motivated and work well independently

• Customer service oriented

• Team player

• Flexible and able to pivot and handle various processes

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Shift timings- 05:00 PM to 02:00 AM IST (Monday to Friday)