Analyst - Asset Management ( SM1 )

Microland Limited; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Microland Limited is seeking an Asset & Configuration Management professional to oversee asset lifecycle and ITIL-aligned processes. You will manage onboarding/offboarding of assets, assist with contracts and procurement, and use ITSM tools like ServiceNow and Remedy to maintain accurate records.

The role emphasizes collaboration with cross-functional teams, ensuring data integrity, and delivering timely reports on asset usage and lifecycle status.

Qualifications

• Experience with IT asset management life cycle.
• Knowledge of ITIL processes and service operations.
• Familiarity with asset onboarding/offboarding and procurement.

Responsibilities

• Manage asset lifecycle processes and catalog management.
• Coordinate onboarding/offboarding of user assets.
• Support contract renewals and procurement activities.
• Utilize ITSM tools (ServiceNow/Remedy) for record-keeping.

Skills

Asset & Configuration Mgmt

Aptitude

Communication

Information Processing

ITIL & IT Ops

Aptitude

Customer Support

Education

Bachelor’s degree / diploma in computer science or IT

ITIL Foundation

Tools

Hardware Asset Life Cycle Management

User Asset On Boarding/Off Boarding

Contract Management

Procurement Life Cycle

Project Management

ServiceNow

Remedy

Job description

Education Qualification

Bachelor’s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Process | Asset and Configurtaion managment process | 2 - Knowledgeable
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Primary -> Technology | ITIL and IT Operations | 2 - Knowledgeable
• Secondary -> Behavioral | Aptitude|Information Processing | 3 - Experienced
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Process | IT Service Management|Service Catalogue Management | 1 - Aware
• Secondary -> Functional | Customer Support | 1 - Aware

Certification

Technology | ITIL Foundation

Technical Primary Skills

• Experience in Hardware and Software Asset Life Cycle Management
• User asset On Boarding and Off Boarding
• New User Asset On Boarding and Off Boarding
• Knowledge of Contract Management
• Knowledge of Procurement Life Cycle
• Knowledge of Project Management too usage
• Knowledge of using ITSM tools, namely ServiceNow and Remedy

Functional Primary Skills

• Asset Management
• Tagging and De-tagging of asset in Hardware Asset Management
• Entitlement Vs Usage of licenses
• User On Boarding and Off Boarding
• Contract renewal and negotiations
• Procurement Life Cycle
• Create a plan in MS Project
• Logging to the tool like Remedy or Service Now

Behavioral skills

• 1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others.
• Can communicate assertively and effectively
• Planning and Organizing
• 1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is flexible and utilizes resources. communicates bad news, surprises early.
• 2.Able to identify critical path and plan for meeting the same
• Customer and Business Orientation
• 1.Understands customer needs and displays commitment towards meeting them.
• 2.Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.
• 3. Has sound understanding of the customer s business and can communicate suggestions to the customer.
• 4.Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner.
• 5.Effectively and professionally works with upset customers, solving their problems