Analyst 1 1 1 1

TÜV SÜD; Kolkata Metropolitan Area; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive training programs

Collaborative work environment

Employee benefits as per policy

Job summary

TÜV SÜD South Asia Pvt. Ltd. in Bangalore is seeking an experienced Customer Service professional to manage client communications, respond to inquiries, and coordinate with labs to ensure timely reports.

The role emphasizes maintaining a positive, professional attitude and delivering high-quality service. You will lead a team of customer service representatives, analyze feedback, and ensure smooth operations across manufacturing, consumer products, and food sectors.

Qualifications

• Graduate / Post-graduate in Science/ Commerce.
• Minimum 5 years of experience in customer service and support, preferably in a commercial testing lab.
• Experience in managing a team of customer service representatives.

Responsibilities

• Correspond with clients maintaining a positive, professional attitude.
• Respond promptly to customer queries.
• Monitor TAT, coordinate with labs and report reviewers to ensure on-time release of reports.
• Obtain and analyze customer feedback; forward to concerned teams.
• Email and dispatch test reports and invoices to customers on time.
• Manage a team of customer service representatives and ensure customer satisfaction.

Skills

Customer service

Team leadership

Communication

Education

Graduate/PG in Science or Commerce

Job description

• Responsible for all required correspondence with clients. Maintaining a positive and professional attitude towards customers always.
• Responding promptly to customer queries.
• Monitoring TAT – Coordinating with labs and report reviewers and ensuring release of reports on time. Intimating customers for any delay and convincing customer satisfactorily.
• Receiving and analyzing customer feedback.
• Emailing and dispatching of test reports and invoice to customers on time
• Obtaining Customer feedback – Acknowledging customer complaints / queries and forwarding to concern.
• Coordinating with lab managers for technical analysis of results.
• Managing a team of customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Graduate / Post-graduate in Science/ Commerce.
• Minimum 5 years of experience in customer service and support role preferably in commercial testing lab.

Your tasks

• Responsible for all required correspondence with clients. Maintaining a positive and professional attitude towards customers always.
• Responding promptly to customer queries.
• Monitoring TAT – Coordinating with labs and report reviewers and ensuring release of reports on time. Intimating customers for any delay and convincing customer satisfactorily.
• Receiving and analyzing customer feedback.
• Emailing and dispatching of test reports and invoice to customers on time
• Obtaining Customer feedback – Acknowledging customer complaints / queries and forwarding to concern.
• Coordinating with lab managers for technical analysis of results.
• Updating Lab Managers on complaints
• Managing a team of customer service representatives
• Ensure customer satisfaction and provide professional customer support

Your tasks

• Graduate / Post-graduate in Science/ Commerce.
• Minimum 5 years of experience in customer service and support role preferably in commercial testing lab.

What We Offer

• Opportunity to be part of a reputed, fast-growing international testing and inspection organization
• A collaborative and supportive work environment with strong focus on employee well-being
• Structured training and development programs to build your technical and professional skills
• Exposure to diverse industries including food, agriculture, water, and personal care products
• Competitive salary package with performance-based incentives
• Clear career growth opportunities within the organization
• Benefits as per company policy (leave, insurance, allowances, etc.)
• A culture that values integrity, safety, and continuous learning

Work Area: Manufacturing, Consumer Products & Food

Country/Region: India

Job Location: Bangalore

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code

Requisition ID: 7083