About The Role :
Job Location: Gurgaon, Mumbai, Bangalore
Time: 2:00 PM - 11:30 PM
WFO Only
Job Description:
Responsibilities:
- Hands-on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva
- Reconcile cash and positions across all funds daily using DUCO platform
- Review upcoming activities, exceptions from Geneva WSO accelerator, contract modifications as per agent notices
- Work across multiple groups to troubleshoot technical and accounting problems
- Ensure all activities are processed and updated in Geneva; coordinate with Agents, Trustees, and Internal teams to resolve exceptions daily
- Escalate unresolved cash and position breaks to Manager and onshore team
- Create SOPs and participate in training programs
- Liaise with global teams, support ongoing projects, system integration, and perform UAT as needed
Desired Candidate Profile:
- Knowledge of Syndicated Bank Loans, Private Credit, CLOs
- Processing experience using Geneva for Syndicated Bank debt modules
- Reconciliation experience of Cash and Positions using DUCO or similar platforms
- Hands-on experience processing Credit Facilities activities manually in Geneva
- Awareness of Agents Banks, Trustees, and Custodian roles in Private Credit support
- Proficiency in Microsoft Office, especially Excel, PowerPoint, Word
- Strong analytical, problem-solving, critical thinking, and decision-making skills; ability to multitask and meet deadlines
- Excellent communication skills in English, both verbal and written
- Ability to write effectively and summarize information succinctly
- Motivated to work in an international team environment, often under pressure with multiple stakeholders
Additional Responsibilities:
- Build capability to ensure operational excellence and maintain high customer service levels
- Participate in product trainings to stay updated with features and changes
- Partner with team leaders to identify training needs and themes
- Engage in self-learning and maintain professional networks
Performance Parameters:
- Process: Number of cases resolved daily, process compliance, SLA adherence, Pulse score, customer feedback
- Self-Management: Productivity, efficiency, absenteeism, training hours, technical training completion