Analyst

Wipro Technologies; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading technology services company in Bengaluru seeks candidates for asset servicing and client support roles. Responsibilities include processing activities in Geneva, conducting reconciliations, and providing exceptional customer service. The ideal candidate should be knowledgeable in Syndicated Bankloan and possess strong analytical skills alongside effective communication abilities. This position offers an opportunity to work in a dynamic, international team and support various ongoing projects and client interactions.

Qualifications

• Hands-on experience processing activities manually in Geneva related to credit facilities.
• Ability to write effectively and summarize information succinctly.
• Desire to work in an international team environment, often under pressure.

Responsibilities

• Provide product support and resolution to clients through effective troubleshooting.
• Assist clients with navigating product menus and understanding features.
• Update job knowledge by participating in self-learning opportunities.

Skills

Knowledge of Syndicated Bankloan / Private Credit / CLO's

Reconciliation experience of cash and position using DUCO

Strong Microsoft Office skills (MS Excel, MS PowerPoint, MS Word)

Effective communication skills in English

Analytical and problem-solving skills

Tools

Geneva

DUCO

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.

Job Description

Job Location: Gurgaon, Mumbai, Bangalore
Time: 2:00 PM–11:30 PM
WFO Only
JOB DESCRIPTION:

Responsibilities

• Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva
• Reconcile cash and positions across all funds on a daily basis using DUCO platform
• Review upcoming activity exceptions from Geneva – WSO accelerator, contract modifications as per agent notices
• Work across multiple groups to troubleshoot technical and accounting problems
• Ensure all activities are processed and updated in Geneva; reach out to agents, trustees, and internal teams for resolving exceptions daily
• Escalate unresolved cash and position breaks to manager and onshore team
• Create SOP and participate in training program
• Liaise with global teams and support ongoing projects, system integration, perform UAT as needed

Desired Candidate Profile

• Knowledge of Syndicated Bankloan / Private Credit / CLO’s
• Processing experience using Geneva for Syndicated Bank debt module
• Reconciliation experience of cash and position using DUCO or other recon platform
• Hands‑on experience processing activities manually in Geneva related to credit facilities
• Awareness of agents, banks, trustees, and custodians’ roles in supporting Private Credit
• Strong Microsoft Office skills (MS Excel, MS PowerPoint, MS Word) with high proficiency in Excel
• Highly motivated, strong analytical, problem‑solving, critical thinking, and decision‑making skills; able to multitask and deliver under tight deadlines
• Effective communication across global client facilities, with excellent interpersonal and written communication skills in English
• Ability to write effectively and summarize large amounts of information succinctly and quickly
• Desire to work in an international team environment, often under pressure and with multiple stakeholders

Deliver Excellent Customer Service through Effective Diagnosis and Troubleshooting of Client Queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step‑by‑step solutions
• Assist clients with navigating product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user‑friendly, courteous, and professional manner
• Maintain logs and records of all customer queries as per standard procedures and guidelines
• Accurately process and record all incoming calls and emails using designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled callbacks to customers to record feedback and ensure compliance to contract/SLAs

Build Capability to Ensure Operational Excellence and Maintain Superior Customer Service Levels of the Existing Account/Client

• Undertake product trainings to stay current with product features, changes, and updates
• Enroll in product‑specific and other training per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self‑learning opportunities and maintaining personal networks

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.