Analyst

eClerx LLC; Chandigarh; On-site; INR 300,000 - 500,000; Full time

Job summary

A prominent customer service provider in Chandigarh is seeking a Customer Care Executive to manage inbound calls with a focus on sales and upselling. The ideal candidate will engage with customers, addressing their inquiries, and promoting products and services. Candidates should possess excellent communication skills, prior sales experience, and the ability to thrive in a fast-paced environment. This role offers the opportunity to exceed sales targets and make a significant impact.

Qualifications

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Answer incoming calls from customers in a professional manner.
• Listen actively to customers and ask probing questions.
• Provide accurate information about products and services.

Skills

Verbal and written communication skills in English

Customer service and sales experience

Multitasking and time management

Problem-solving skills

Basic computer skills

Education

Bachelor's degree in any field

Job description

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Education: Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

Job Info

• Job Identification 80651
• Posting Date 11/14/2025, 04:28 AM
• Apply Before 01/30/2026, 06:30 PM
• Locations Agilyst Consulting Pvt. Ltd, ,2nd Floor,Towers A & B, DLF Technology Park, Chandigarh, 160101, IN