Analyst

eClerx

Mumbai

On-site

INR 300,000 - 500,000

Full time

14 days+

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Job summary

A global service provider in Mumbai is looking for an entry-level Customer Care Executive to deliver exceptional customer service and drive sales for US clients. Candidates should have strong communication skills and be comfortable in a dynamic environment. This full-time role is ideal for those aspiring to grow in customer service and sales careers.

Qualifications

Previous experience in a customer service and sales role, preferably in a call center environment.
Comfortable working in a fast-paced environment.
Familiarity with basic computer skills and knowledge of CRM systems.

Responsibilities

Answer incoming calls from customers professionally.
Listen actively to customers and understand their needs.
Provide accurate information about products and upsell where possible.
Document customer interactions in the CRM system.
Meet or exceed sales targets.

Skills

Excellent verbal and written communication skills in English

Problem-solving skills

Ability to multitask

Customer service experience

Sales ability

Education

Bachelor's degree in any field

Job description

6 days ago Be among the first 25 applicants

Job Description

Job Description:

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets.
Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.
Previous experience in a customer service and sales role, preferably in a call center environment.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and the ability to think on your feet.
Comfortable working in a fast-paced environment.
Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Seniority level