AMS Cloud SCM Manager

Peloton Group; Hyderabad; Hybrid; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Bonus opportunities

Health wallet

Group medical insurance

Life insurance

Paid time off

Job summary

Peloton Group is seeking an experienced Manager to lead Oracle SCM support operations for global clients, with strong functional expertise and leadership capabilities. The role requires hands-on management of tickets, client communications, and alignment with offshore delivery teams.

The position emphasizes delivering high-quality support within SLA, guiding the team through complex issues, and coordinating with Oracle Support for releases and testing.

Qualifications

• 8+ years hands-on experience in Oracle SCM Cloud implementation or support.
• Strong functional expertise across multiple Oracle SCM modules (e.g., Costing, Manufacturing, Planning, Order Management).
• Excellent client-facing, communication, analytical, and problem-solving skills.

Responsibilities

• Lead Oracle SCM support operations and manage tickets within SLA.
• Mentor SCM team and coordinate with global onsite/offshore delivery.
• Collaborate with Oracle Support for issue resolution and testing.
• Participate in client calls to understand requirements and deliver solutions.
• Oversee quarterly release testing, regression testing, and deployment readiness.
• Support process improvements and operational governance.

Skills

Oracle SCM Cloud

Oracle Fusion

Leadership

Client-facing

Education

Bachelor’s degree in Business/Technology/Supply Chain

Job description

Overview:

At Peloton, we don't just implement technology. We transform the way organizations work, compete, and grow. Recognized on the Inc. 5000 list of fastest-growing companies in the US, Peloton is one of the most respected and fastest-growing global Oracle consulting firms, delivering Advisory, Consulting, and Managed Services to leading organizations across many industries, including Retail, Financial Services, Manufacturing, Consumer Packaged Goods, and more.

Peloton Consulting Group has the vision and connected global capabilities to help organizations envision, implement, and realize the benefits of digital transformation. Our team has the best practices, knowledge, industry expertise, and know-how. We make digital transformation a reality by leveraging AI, Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM), Customer Experience (CX), Analytics, and Data Management for the cloud. Through connected capabilities, we bring people, processes, and technology together. We help organizations go further faster. That is the Peloton way!

What truly sets us apart is our people. We are team players. We are energetic and entrepreneurial. We are problem solvers and innovative thinkers who believe the best outcomes are built together. We believe in quality, appreciate creativity, recognize individual contributions, and place trust in every member of our team. If you bring strong business or technical expertise and want to do meaningful work alongside people who are equally passionate about getting it right, we think you'll feel right at home here.

Peloton is looking to expand our Close and Consolidation capabilities. We are looking for candidates, across all levels that are interested in the opportunity to play a role in the growth and development of Peloton’s Financial Reporting & Consolidations Practice. We are specifically looking for team members with demonstrated experience with Oracle | Hyperion Financial Management, Cloud Solutions, and supporting technologies. Our consultants will be responsible for delivering implementations of Oracle Account Reconciliation Cloud Service (ARCS) and Financial Consolidation & Close Cloud Service (FCCS) for Peloton clients. As a team member on your projects, you will be gathering requirements from client team members, including C-level executives, and delivering solutions.

The right candidates will possess an eagerness to partner with business leaders to develop unique and innovative solutions that result in real business results. Chosen candidates will have the opportunity to be involved in a variety of team-based projects throughout the project lifecycle such as requirements Peloton |Job Description Page 1 PCG Job Description gathering, process re-engineering, solution design, implementation, and delivery. Peloton also places a high value on internal contributions through the support and development of the firm and its team members.

This role requires working IST hours (5:30 PM to 2:30 AM) and a minimum of 15+ years of relevant experience. Candidates based in Hyderabad or Bangalore are preferred, as these are our primary hiring locations.

We are seeking an experienced and client-focused Manager to lead Oracle Supply Chain Management (SCM) support operations for global clients. The ideal candidate should possess strong Oracle SCM functional expertise, leadership capabilities, excellent client-facing skills, and hands-on experience in managing support delivery in a global onsite/offshore model.

This role requires close collaboration with clients, internal functional and technical teams, and Oracle Support to ensure high-quality service delivery, SLA adherence, issue resolution, and continuous process improvement. The candidate is expected to work both as a manager and an individual contributor by actively supporting critical SCM tickets while guiding the team.

Key Responsibilities:

• 14+ years of experience working with Oracle SCM modules.
• Lead and manage Oracle SCM support operations, ensuring tickets are resolved within SLA timelines.
• Closely work with SCM consultants and provide guidance on troubleshooting, setups, issue resolution, and client requirements.
• Act as the primary point of contact for SCM support delivery and client communications.
• Proactively manage SCM-related escalations and drive issues to closure.
• Participate in client calls to understand requirements and resolve complex production issues.
• Work hands-on on support tickets in addition to managing the SCM support team.
• Collaborate with technical teams and Oracle Support to resolve complex functional and technical issues.
• Oversee Quarterly Oracle release testing, regression testing, and deployment readiness activities.
• Conduct internal knowledge-sharing and training sessions for the SCM team.
• Support process improvements, documentation, and operational governance activities.
• Work primarily in EST business hours and remain flexible to support CST/PST time zones and weekend activities as needed.

Required Experience & Skills:

• Bachelor’s degree in Business, Technology, Supply Chain, Information Systems, or related field.
• 8+ years of hands-on experience in Oracle SCM Cloud (Fusion) implementation or support engagements.
• Strong functional expertise in at least three of the following modules:
• Costing
• Manufacturing
• Planning
• Order Management
• Strong understanding of Supply Chain business processes and Oracle SCM functional flows.
• Experience in Oracle SCM production support and/or end-to-end implementations.
• Excellent client-facing, communication, analytical, and problem-solving skills.
• Ability to independently manage and resolve complex functional issues.
• Experience working in global onsite/offshore support models.
• Demonstrated leadership skills with the ability to mentor and guide teams.

Additional Desired Skills

• Experience with additional Oracle SCM modules.
• Oracle SCM Cloud certifications.
• Experience working in AMS/Managed services support engagements.

Compensation:

Peloton provides a reasonable range of compensation for roles. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, business needs, and geographic location. Peloton also offers bonus opportunities and a comprehensive benefits package including:

• Competitive base salary with performance-based bonus
• Vacation, Leave, and Holiday pay
• Annual Health Wallet
• Group Medical Insurance
• Group Term Accident & Life Insurance
• Paid holidays and PTO

Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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