Amazon Connect Professional - B2

Capgemini; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini is seeking an AWS Amazon Connect Expert to join its Global Business Line and drive CCaaS implementations using AWS services such as Lambda, DynamoDB, and S3. You will lead end-to-end delivery, propose cloud-based solutions, and collaborate with CRM platforms like ServiceNow, Zendesk, and Salesforce.

Strong Python/Node.js/Java skills are required. Ideal candidates have 4–5 years of consulting in contact center technology and 10–11 years in multi-client BPO settings with emphasis on

Qualifications

• Minimum 4 to 5 years of consulting experience in contact center technology delivery.
• Extensive experience with Amazon Connect and CRM/platform integrations.

Responsibilities

• Build and deliver CCaaS solutions and propose technology options.
• Lead end-to-end implementation including AWS-based Amazon Connect.
• Collaborate with solutions team to tailor client-specific tech.
• Proficient in Python, Node.js or Java; integrate AWS services (Lambda, DynamoDB, S3).
• Work with CRM/Service Management platforms such as ServiceNow, Zendesk, Salesforce.
• Familiar with other contact center platforms (Genesys, Cisco, Avaya).

Skills

Python

Node.js

Java

Amazon Connect

Tools

AWS

Amazon Connect

ServiceNow

Zendesk

Salesforce

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

As an AWS Amazon Connect Expert within Capgeminis Business Services Global Business Line would perform the following set of responsibilities and duties exists.

• Experience in building and understanding solution and implementing CCaaS.
• Propose technology solution at client premise, Capgeminis Delivery center or cloud-based solution as required by the client.
• Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
• Work with solutions team and propose the best technology solution suited as per the clients requirements.
• Proficiency in programming languages such as Python, Node.js, or Java.
• Experience with AWS services and their integration with Amazon Connect (e.g., Lambda, DynamoDB, S3, Kinesis etc.).
• Familiarity with AI, ML, and Generative AI technologies and their applications in contact centers.
• Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, Zendesk, Salesforce etc.
• Familiarity with other contact center platforms and solutions (e.g., Genesys, Cisco, Avaya).

Your Profile

Minimum 4 to 5 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team.

Minimum 10 to 11 years of experience working in multi-client BPO provider withContact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms.

WHAT YOU''LL LOVE ABOUT WORKING HERE

You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

You will have the opportunity to learn on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.

Also get to participate in internal sports events, yoga challenges, or marathons.

The Group reported 2024 global revenues of 22.1 billion.