AM - RCM Services

CorroHealth Infotech Private Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

CorroHealth Infotech Private Limited is seeking an experienced AR operations supervisor to manage day-to-day AR team activities and ensure service levels are met. The role emphasizes leadership, performance coaching, and strong client interaction.

The ideal candidate has 5–6 years in AR with team handling, excellent communication, and proficiency in denial management and MS Office tools. Night shift readiness is required.

Qualifications

• 5–6 years of AR experience with at least 2 years in team handling.
• Excellent verbal and written communication skills.
• Strong leadership and organizational abilities.
• Proficient in denial management and AR fundamentals.
• Proficient in MS Office Excel, Word and PowerPoint.
• Willing to work night shifts.

Responsibilities

• Managing day-to-day operations of the AR team and meeting service levels.
• Attrition and shrinkage management and attendance monitoring.
• Maintain SLA targets and KPIs including absenteeism and attrition.
• Ensure consistent policy adherence and process compliance.
• Prepare schedules and track attendance for the team.
• Coach team members and provide feedback on performance and calls.
• Act as point of contact for client queries and complaints.
• Oversee team management, conflict resolution and client relations.

Skills

AR experience

Team leadership

Communication skills

Organizational skills

Denials management

A/R fundamentals

MS Office reporting

Night shift readiness

Education

Graduation

Tools

MS Excel

MS Word

MS PowerPoint

Job description

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member's performance objectives as outlined by the Team Member's immediate Leadership Team Member.

Eligibility Criteria:

• Any Graduation.
• 5 to 6 years of overall AR experience, out of which a minimum 2 years in team handling.
• Proficient computer skills.
• Extensive Knowledge on Denials management and A/R fundamentals.
• Excellent communication skills, both verbal and written.
• Strong leadership skills & Outstanding organizational skills.
• Hands on Experience in generating reports using MS Office Excel, word and MS power point.
• Willingness to work continuously in night shifts.

Key Responsibilities:

• Managing the day today operations of team members and meet the required service levels, quality and productivity.
• Attrition and shrinkage management.
• Maintaining SLA target on a daily basis to achieve desired KPI s including absenteeism and attrition within the team.
• Ensure all Company policies and procedures are implemented consistently and fairly Compliance to login, log out & scheduled breaks of team members, Team Productivity Targets (Capacity Utilization), Process Adherence Usage of Software Tools, Daily MIS tracking, Absenteeism Control.
• Preparing schedules for the teams and ensuring attendance.
• Evaluating client calls, coaching and providing feedback.
• Acting as a point of contact for the resolution of, queries and complaints from external and internal clients.
• Team Management/Conflict Management/Client Management

PHYSICAL DEMANDS:

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

CorroHealth sits at the center of the revenue cycle revolution. Fundamental operations of the revenue cycle are supported through our expert teams while we recast the role of clinicians through automation. This shift to a true clinical revenue cycle helps us achieve our core purpose - exceed client financial health goals. For each patient population, CorroHealth automates key clinical aspects of the cycle. Our platforms focus on capture and application of clinical documentation while easing the burden on physicians. Scalability is prioritized in the support of client program operations. As with most revenue cycle partners, our skilled and enthusiastic team is available to outsource any portion of the cycle. However, we can also complement client programs with additional expert support or upskill existing client teams to meet program demands. Whether our team is deployed directly, or automation is incorporated for a more programmatic solution, CorroHealth delivers. CorroHealth has acquired Xtend Healthcare! For more information, please visit https://corrohealth.com. Applicants will only receive job-related emails from the domain @corrohealth.com. Additionally, it is important to emphasize that CorroHealth will never ask for money in return for a job offer.