AM Overseas Indian Support

HSBC Holdings plc; Ernakulam; On-site; INR 350,000 - 600,000; Full time

Job summary

HSBC Holdings plc in India invites applications for a Branch and Retail Banking oriented role. You will identify NTB overseas Indian opportunities, ensure KYC/AML compliance, plan localized events, and collaborate with Branch Banking and other teams to drive revenue.

You will maintain records, respond to customer experiences, and uphold integrity. Requirements include a Bachelor's degree, strong communication, relationship-building, knowledge of banking products, and comfort with AI-enabled

Qualifications

• Bachelor's degree or equivalent from a recognized institution.
• Strong interpersonal and communication skills.
• Ability to build and manage client relationships.
• Knowledge of banking products and regulatory requirements is an advantage.
• Familiarity with AI-enabled tools is an advantage.

Responsibilities

• Identify and acquire NTB overseas Indian opportunities from corporate clients.
• Ensure KYC and AML compliance at all times.
• Plan localized marketing events to generate business leads.
• Collaborate with Branch Banking, Commercial Banking and CEB teams.
• Maintain timely call reports, client interaction records, and MIS.
• Respond to GCEP complaints with urgency and professionalism.
• Uphold integrity and transparency in line with financial markets.

Skills

Interpersonal skills

Communication skills

Client relationships

Banking knowledge

AI tools familiarity

Education

Bachelor's degree

Job description

Area of Interest: Branch and Retail Banking

Role Workstyle: Office Worker

Date: 21 Oct 2026

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Description:

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

• Identify and acquire New-to-Bank (NTB) overseas Indian (OI) opportunities from both new and existing corporate clients, consistently achieving OI NTB targets as defined in the Customer Strategic Plan (CSP).
• Ensure full compliance with the bank’s Know Your Customer (KYC) and Anti-Money Laundering (AML) policies and regulatory requirements at all times.
• Plan and execute localized marketing events and promotional activities in collaboration with internal marketing and support teams such as INM MKT to generate business leads within the designated catchment area.
• Collaborate proactively with Branch Banking, Commercial Banking, and Corporate Salary team (CEB) teams to identify cross-functional business development opportunities and drive revenue growth.
• Maintain timely and accurate call reports, client interaction records, and business management information systems (MIS) as required by internal policies.
• Respond to GCEP (Global Client Experience Program) complaints with urgency and professionalism, ensuring issues are resolved to the customer’s satisfaction.
• Consistently deliver fair outcomes for customers while upholding personal and professional conduct that supports the integrity, transparency, and orderly operation of financial markets.

Requirements:

• Minimum of a Bachelor’s degree or equivalent from a recognized institution.
• Strong interpersonal and communication skills.
• Demonstrated ability to build and manage client relationships.
• Knowledge of banking products, services, and regulatory requirements is an advantage.
• Pro Tip: Familiarity with AI-enabled tools is an advantage .

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India