AI Product & Customer Success Associate

RagaAI Inc; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Direct exposure to Founder/CEO

Growth opportunities

Competitive compensation

Job summary

RagaAI Inc. in Bengaluru (India) seeks an AI Product & Customer Success Associate/Manager to join the Founder/CEO team.

The role blends customer success, account management, and founder's office initiatives, offering exposure to customers, product, sales, and operations. You will manage onboarding, engagement, and ongoing relationships while collaborating across Sales, Product, Engineering, and Ops to drive adoption, health metrics, and strategic projects.

Qualifications

• 1-3 years of experience in Customer Success, Account Management, Business Operations, Founder's Office, Consulting, or Sales.
• Excellent communication, stakeholder management, and follow-up skills.
• Strong ownership, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced startup environment.
• SaaS/HealthTech experience is preferred but not mandatory.
• Bachelor's degree in a relevant field.

Responsibilities

• Manage customer onboarding, engagement, adoption, and ongoing relationships.
• Understand customer needs, resolve issues, and ensure timely follow-ups and closure.
• Track customer health, feedback, adoption, and retention opportunities.
• Work directly with the Founder/CEO on strategic and operational projects.
• Coordinate with Sales, Product, Engineering, and Operations teams.
• Support customer meetings, business reviews, reports, dashboards, and presentations.
• Identify process gaps and drive improvements in customer experience and operations.
• Take ownership of special projects and drive them from idea to execution.

Skills

Communication skills

Stakeholder management

Follow-up skills

Ownership

Analytical thinking

Problem solving

Prioritization

Excel/Google Sheets

CRM tools

SaaS/HealthTech exposure

Education

Bachelor's degree in a relevant field

Tools

CRM tools

Excel/Google Sheets

Presentations

Job description

AI Product & Customer Success Associate/Manager

• Experience: 1-3 Years | Employment Type: Full-time
• Reports To: Founder / CEO
• Industry: SaaS / Healthcare / HealthTech preferred

About the Role

We are looking for a proactive and high-ownership AI Product & Customer Success Associate/Manager to work closely with the Founder/CEO. The role combines Customer Success, Account Management, and Founder's Office initiatives, with exposure to customers, product, sales, and business operations.

Key Responsibilities

• Manage customer onboarding, engagement, adoption, and ongoing relationships.
• Understand customer needs, resolve issues, and ensure timely follow-ups and closure.
• Track customer health, feedback, adoption, and retention opportunities.
• Work directly with the Founder/CEO on strategic and operational projects.
• Coordinate with Sales, Product, Engineering, and Operations teams.
• Support customer meetings, business reviews, reports, dashboards, and presentations.
• Identify process gaps and drive improvements in customer experience and operations.
• Take ownership of special projects and drive them from idea to execution.

Requirements

• 1-3 years of experience in Customer Success, Account Management, Business Operations, Founder's Office, Consulting, or Sales.
• Excellent communication, stakeholder management, and follow-up skills.
• Strong ownership, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced startup environment.
• Comfortable with Excel/Google Sheets, presentations, and CRM tools.
• SaaS/HealthTech experience is preferred but not mandatory.
• Bachelor's degree in a relevant field.

What We Offer

• Competitive compensation with performance-based incentives.
• Direct exposure to the Founder/CEO and senior leadership.
• Opportunity to work across Customer Success, Sales, Product, and Strategy.
• Strong learning and career growth opportunities in a high-growth healthcare SaaS company.