AI/ML Expert

Purview Services; Lucknow; On-site; INR 400,000 - 700,000; Full time

Job summary

Purview Services in Hyderabad is seeking an AI/ML Expert or Gen AI Engineer with 5–8 years of hands-on GenAI experience to design and deploy AI-driven incident triage solutions in production environments.

You will integrate AI with monitoring, ticketing and databases (Splunk, Dynatrace, ServiceNow, Oracle), build custom AI agents using LLMs, and work with production support to reduce MTTR while ensuring security and data privacy.

Qualifications

• Minimum Qualifications (MustHave): 58 years total experience, including 3–5 years of handson GenAI/automation work.
• Strong Python skills for scripting, API integration, and automation

Responsibilities

• Design and deploy Gen AI solutions (e.g., chatbots, anomaly detectors) to automate incident triage, root cause analysis, and alerting in production environments.
• Integrate AI with monitoring systems (e.g., Splunk, Dynatrace, Glass box, Catchpoint), ticketing platforms (e.g., Remedy or ServiceNow), and databases (e.g., Oracle) to improve observability.
• Develop custom AI agents or scripts using LLMs (e.g., Claude, Llama, GPT, etc.,) for natural language querying of logs, metrics, and codebases, accelerating MTTR from hours to minutes.
• Collaborate with production support teams to identify toil-heavy processes, prototype AI fixes, and measure impact via KPIs like resolution time and ticket volume.
• Build and maintain AI pipelines for continuous learning from production incidents, ensuring models improve over time without human retraining.
• Ensure AI solutions comply with security, data privacy, and reliability standards in high-stakes financial or enterprise apps.
• Train and upskill support teams on AI tools, fostering a culture of AI-driven efficiency.

Skills

Gen AI frameworks

Python

FastAPI

Streamlit

SQL (Oracle)

Cloud (AWS/Azure)

MLOps

LLMs

Observability

Tools

Splunk

Dynatrace

ServiceNow

Remedy

Oracle

Docker

Kubernetes

Prometheus

Grafana

Pinecone

FAISS

MLflow

FastAPI

Streamlit

Job description

Job Title: AI/ML Expert or Gen AI Engineer

Location: Hyderabad

Experience: 5 to 8 Years

Job Description:

Key Responsibilities:

• Design and deploy Gen AI solutions (e.g., chatbots, anomaly detectors) to automate incident triage, root cause analysis, and alerting in production environments.


• Integrate AI with existing tools like monitoring systems (e.g., Splunk, Dynatrace, Glass box, Catchpoint), ticketing platforms (e.g., Remedy or ServiceNow), and databases (e.g., Oracle) to improve observability.


• Develop custom AI agents or scripts using LLMs (e.g., Claude, Llama, GPT, etc.,) for natural language querying of logs, metrics, and codebases, accelerating MTTR from hours to minutes.


• Collaborate with production support teams to identify toil-heavy processes, prototype AI fixes, and measure impact via KPIs like resolution time and ticket volume.


• Build and maintain AI pipelines for continuous learning from production incidents, ensuring models improve over time without human retraining.


• Ensure AI solutions comply with security, data privacy, and reliability standards in high-stakes financial or enterprise apps.


• Train and upskill support teams on AI tools, fostering a culture of AI-driven efficiency.

Preferred Skills:

• Proficiency in Gen AI frameworks & Transformers for building RAG (Retrieval-Augmented Generation) systems.


• Programming: Python (advanced), with experience in FastAPI, Streamlit for AI prototypes; SQL for database querying (Oracle preferred).


• Production support expertise: Incident management, log analysis, MTTR optimization in cloud (AWS/Azure) environment.


• AI ops: Model deployment via Docker/Kubernetes, monitoring with Prometheus/Grafana, handling drift and hallucinations.


• Data handling: Vector databases (Pinecone, FAISS), prompt engineering for domain‑specific tasks like error prediction.

Desired Skills:

• MLOps tools: MLflow for CI/CD of AI models.


• Observability integration: Custom agents for tools.


• Domain knowledge: Global Banking, SRE practices (e.g., SLOs).


• Soft skills: Cross‑functional communication, agile methodologies, experience converting AI in conservative teams.


• Emerging tech: Multimodal AI (e.g., vision for dashboard analysis), fine‑tuning open‑source models on proprietary incident data.

Minimum Qualifications (MustHave) *

• 58 years total experience, including 3–5 years of handson GenAI/automation work.


• Strong Python skills for scripting, API integration, and automation