AI/ML Expert

Purview Services; Jaipur; On-site; INR 900,000 - 2,100,000; Full time

Job summary

Purview Services seeks an AI/ML Expert or Gen AI Engineer to design and deploy Gen AI solutions for automated incident triage, root cause analysis, and alerting within production environments in Hyderabad.

The role collaborates with operations to integrate AI with monitoring and ticketing systems, develops agents using LLMs for log and metric querying, and drives KPI improvements such as MTTR and ticket volume.

Qualifications

• Design and deploy Gen AI solutions to automate incident triage and MTTR.

Responsibilities

• Design and deploy Gen AI solutions (e.g., chatbots, anomaly detectors) to automate incident triage, root cause analysis, and alerting in production environments.

Skills

GenAI frameworks

Python (advanced)

FastAPI

Streamlit

SQL

Incident management

MTTR optimization

Observability

Model deployment

Docker

Kubernetes

Prometheus

Grafana

Vector databases

Prompt engineering

Tools

Docker

Kubernetes

Prometheus

Grafana

Splunk

Dynatrace

Glass box

Catchpoint

Remedy

ServiceNow

Oracle

Job description

Job Title: AI/ML Expert or Gen AI Engineer

Location: Hyderabad

Experience: 5 to 8 Years

Job Description:

Key Responsibilities:

• Design and deploy Gen AI solutions (e.g., chatbots, anomaly detectors) to automate incident triage, root cause analysis, and alerting in production environments.


• Integrate AI with existing tools like monitoring systems (e.g., Splunk, Dynatrace, Glass box, Catchpoint), ticketing platforms (e.g., Remedy or ServiceNow), and databases (e.g., Oracle) to improve observability.


• Develop custom AI agents or scripts using LLMs (e.g., Claude, Llama, GPT, etc.,) for natural language querying of logs, metrics, and codebases, accelerating MTTR from hours to minutes.


• Collaborate with production support teams to identify toil-heavy processes, prototype AI fixes, and measure impact via KPIs like resolution time and ticket volume.


• Build and maintain AI pipelines for continuous learning from production incidents, ensuring models improve over time without human retraining.


• Ensure AI solutions comply with security, data privacy, and reliability standards in high-stakes financial or enterprise apps.


• Train and upskill support teams on AI tools, fostering a culture of AI-driven efficiency.

Preferred Skills:

• Proficiency in Gen AI frameworks & Transformers for building RAG (Retrieval-Augmented Generation) systems.


• Programming: Python (advanced), with experience in FastAPI, Streamlit for AI prototypes; SQL for database querying (Oracle preferred).


• Production support expertise: Incident management, log analysis, MTTR optimization in cloud (AWS/Azure) environment.


• AI ops: Model deployment via Docker/Kubernetes, monitoring with Prometheus/Grafana, handling drift and hallucinations.


• Data handling: Vector databases (Pinecone, FAISS), prompt engineering for domain‑specific tasks like error prediction.

Desired Skills:

• MLOps tools: MLflow for CI/CD of AI models.


• Observability integration: Custom agents for tools.


• Domain knowledge: Global Banking, SRE practices (e.g., SLOs).


• Soft skills: Cross‑functional communication, agile methodologies, experience converting AI in conservative teams.


• Emerging tech: Multimodal AI (e.g., vision for dashboard analysis), fine‑tuning open‑source models on proprietary incident data.

Minimum Qualifications (MustHave) *

• 58 years total experience, including 3–5 years of handson GenAI/automation work.


• Strong Python skills for scripting, API integration, and automation