AI Customer Success Manager - Tech Sales

rapyder cloud solutions; Bengaluru; Sur place; INR 1 200 000 - 2 100 000; Plein temps

Résumé du poste

Rapyder Cloud Solutions Pvt Ltd is seeking an AI Customer Success Manager in tech sales to join the AI practice. The role focuses on driving AI opportunities within enterprise accounts, partnering with Enterprise Account Managers and Solution Architects to convert AI use cases into orders.

Immediate joining with a fast-paced, customer-centric environment. The candidate should have 3-5 years in tech sales or related roles, understand GenAI concepts, and demonstrate strong consultative selling and

Qualifications

• 3-5 years of experience in tech sales, pre-sales, sales support, customer success or business development for cloud/AI solutions.
• Experience supporting enterprise sales teams across the full sales cycle from qualification to order booking.
• Solid understanding of AI/GenAI concepts: LLMs, RAG, AI agents, and related enterprise use cases.

Responsabilités

• Assist Enterprise Sales to build and track AI opportunities within accounts.
• Identify AI use cases and map them to customer priorities to drive deals forward.
• Qualify leads, run regular pipeline reviews and help convert AI funnel to orders.
• Articulate AI value propositions and business cases for CXOs and business heads.
• Coordinate proposals, SOWs, pricing inputs, and support negotiations with SAs.
• Maintain accurate CRM data, track risks and forecast AI pipeline.
• Ensure smooth handover to Delivery and monitor early customer satisfaction.

Connaissances

Tech sales

Pre-sales

Enterprise sales

AI / GenAI concepts

Zoho CRM

Formation

Bachelor’s degree in Engineering/CS/Business

MBA (preferred)

Outils

Zoho CRM

Azure/AWS AI tools

Description du poste

Rapyder Cloud Solutions Pvt Ltd | Full time

AI Customer Success Manager - Tech Sales

Bangalore North, India | Posted on 11/04/2026

We are a team of cloud enthusiasts, keen and spirited to make the latest cloud technologies work for you.

Rapyder is an agile, innovative company that makes Cloud work for you. With a young, passionate team and expertise in Cloud Computing Solutions, Big Data, Marketing & Commerce, DevOps, and Managed Services, Rapyder is the leading provider of Strategic Cloud Consulting. Solutions provided by Rapyder are seamless, secure, and scalable. With headquarters in Bangalore, sales & Support offices located in Delhi, and Mumbai, we ensure optimal technology solutions to reduce costs, streamline business processes and gain business advantages for our customers.

Budget

0

Job Description

Team: AI - CSM Team (Pre-sales) | Enterprise Segment

Location: Bangalore / Mumbai / Delhi|Experience: 3-5 Years|Joining: Immediate to 45 Days

About the Role

Rapyder is scaling its AI Practice, and weare looking for an AI Customer SuccessManager - a commercially sharp tech-sales professional with real AIexpertise - who can help the Enterprise Sales team turn AI opportunities intoOrder Booking. This is a Pre-sales role that works as an extension of theEnterprise Sales team: account ownership stays with Enterprise Sales, while youdrive the AI funnel within their accounts.

You will partner closely with EnterpriseAccount Managers and Solution Architects. Sales owns the account relationshipand commercial closure, SAs own the architecture, you own the AI funnel -bringing AI sales energy and expertise to uncover and qualify use cases, keepdeals moving, and clear blockers, so that every AI opportunity converts toOrder Booking faster.

If you have the sales drive, understand howAI creates business value, and enjoy being the force multiplier behind a salesteam - this role is for you.

Key Responsibilities

• AI Funnel Support for Enterprise Sales: Work with Enterprise Account Managers to build, track and progress the AIpipeline within their accounts - identify AI opportunities, qualify leads, runregular pipeline reviews and help convert the funnel to Order Booking.
• Account Mining & Use-Case Identification: Join account planning with Sales to map customer priorities to AIuse cases (GenAI, Agentic AI, AI/ML), spot whitespace and bring AIconversations into existing relationships.
• Opportunity Qualification & Deal Support: Join discovery calls to assess business pain, budget, stakeholdersand timelines; recommend next steps, win themes and engagement plans to movedeals forward.
• Use-Case Selling & Business Cases: Articulate AI value propositions, ROI and business cases for CXOs and businessheads, and support Sales in positioning Rapyder’s AI offerings andaccelerators.
• Proposal, Pricing & Closure Support: Coordinate proposals, SOWs and pricing inputs with SAs, and support Salesthrough negotiation, approvals and closure.
• Funnel Governance & Reporting: Keepopportunity data accurate in CRM, flag risks and stalled deals early, and shareAI pipeline, conversion and forecast insights with AI Practice leadership.
• Handover & Customer Success: Ensuresmooth handover to Delivery, track early customer satisfaction and help Salesidentify follow-on and expansion opportunities.
• Partner Ecosystem Play: Leverage AWS,Microsoft and other partner programs - co-selling, funding, credits and jointevents - to accelerate deals.
• Market Intelligence & Enablement: Track AI platform updates and competitor offerings, and enable Sales with talktracks, battle cards, case studies and demand-generation support.

What We’re Looking For

• 3-5 years of experience in tech sales,pre-sales, sales support, customer success or business development for cloud,AI solutions, with a track record of contributing to pipeline growth and closeddeals.
• Experience supporting orworking with enterprise sales teams across the sales cycle - from lead qualification to order booking.
• Solid working understanding of AI / GenAI concepts: LLMs, RAG, AIagents, common enterprise use cases and the AWS (Bedrock, SageMaker) and/orAzure (AI Foundry, Copilot) AI portfolios - enough to hold credibleconversations and partner effectively with SAs.
• Strong consultative selling skills - able to uncover business problems,build value-based pitches and navigate multi-stakeholder buying cycles.
• Excellent communication,presentation and influencing skills; comfortable engaging CXO-levelstakeholders and working through, not around, account owners.
• Working knowledge of CRM tools (Zoho or similar), pipelinemanagement and forecasting.
• Highly collaborative andself-driven - able to manage multiple opportunities across several accounts andteams in parallel.
• Bachelor’s degree inEngineering, Computer Science, Business or a related field; MBA is a plus.

Good to Have

• Cloud or AI certifications suchas AWS Cloud Practitioner / AI Practitioner / Solutions Architect Associate, orAzure AI Fundamentals.
• Experience in cloud consulting,system integrator or managed services environment.
• Experience with partner fundingprograms (e.g., AWS MAP, POC funding, Microsoft programs) and co-sell motions.
• Familiarity with industry usecases in BFSI, Manufacturing, Retail, Healthcare or Logistics.
• Exposure to responding to RFPsand building commercial proposals.
• Experience in a hands-ontechnical role earlier in the career, such as engineer or solution consultant.