Director, AI Adoption & Enablement

Sapiens; Bengaluru; On-site; INR 2,500,000 - 5,200,000; Full time

Job summary

Sapiens seeks an AI Adoption & Enablement Lead who will bridge the agent build program and field teams, tracking deployment, adoption, and outcomes with a consistent framework. You will translate delivery performance into commercial conversations and develop enablement materials for PS teams.

You will collaborate with PS delivery leads, CRO teams, and pricing workstreams to maximize delivery success and business value, ensuring scalable adoption across accounts.

Qualifications

• Experience in Professional Services delivery in enterprise software.
• Experience with AI or data‑driven tools in deployment or enablement.
• Track record of building measurement frameworks and adoption programmes.
• Commercial exposure: translating delivery outcomes into business language.

Responsibilities

• Oversee adoption tracking and measurement across PS teams; maintain live deployment view.
• Assess and route use cases to accounts based on maturity, relationship, and value.
• Bridge delivery outcomes to commercial conversations with customers; support pricing/packaging with data insights.
• Develop enablement materials, playbooks, and onboarding guides for PS teams.

Skills

Consultative credibility

Analytical rigour

Business fluency

Delivery lifecycle

Tools

AI deployment tools

Job description

Role Purpose

The AI Adoption & Enablement Lead owns everything that happens once agents are built. This role is the bridge between the agent build programme and the PS field responsible for tracking deployment and adoption across PS teams, measuring outcomes against a consistent framework, identifying which use cases belong with which accounts, and connecting delivery performance back into commercial conversations. The role requires equal parts consultative credibility, analytical rigour, and business fluency.

What You Will Do

Adoption Tracking & Measurement

• Maintain a live view of tactical agent deployment across PS teams, which agents are deployed, with which accounts, at what stage of adoption.
• Identify patterns in adoption data, what is working, where uptake is stalling, and what the root causes are and turn those insights into actionable recommendations.
• Produce regular adoption reporting for programme leadership.

Use Case Routing & Account Strategy

• Assess the pipeline of available agent use cases and map them to the right accounts based on delivery maturity, relationship context, and commercial fit.
• Work with PS delivery leads and the CRO’s team to sequence agent deployment in a way that maximises both delivery success and commercial value.
• Flag where use case demand exists in the field but is not yet being met by the build programme, feeding that signal back into pipeline prioritisation.

Commercial Bridge

• Connect delivery outcomes what agents are achieving, where they are creating measurable value back into the commercial conversation with customers and prospects.
• Support the CRO and account teams with materials, case evidence, and data to make the commercial case for agent deployment.
• Work closely with the pricing and packaging workstream to ensure adoption data informs subscription and consumption model development.

PS Field Enablement

• Serve as the primary interface between the build programme and PS delivery teams translating what is being built into practical guidance for PS leads on how to deploy it.
• Develop enablement materials, playbooks, and onboarding guides that allow PS teams to adopt agents confidently without requiring constant central support.
• Identify where PS capability gaps are limiting adoption and elevate or address accordingly.

What We Are Looking For

• Background in Professional Services delivery ideally within enterprise software, InsurTech, or a related sector with direct experience of delivery lifecycle management.
• Experience working with AI or data‑driven tools in a deployment or enablement capacity; sufficient technical literacy to understand what agents do and how they integrate into delivery workflows.
• Track record of building measurement frameworks, tracking adoption programmes, or leading change management initiatives in complex organisations.
• Commercial exposure: comfortable engaging in account strategy conversations and translating delivery outcomes into commercial language.

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer‑driven partnerships, and rich ecosystem, insurers are empowered to future‑proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. Visit our website at www.sapiens.com.

Equal‑Opportunity Employer

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.